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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing real-time customer support and troubleshooting across various communication channels, while effectively leading product demonstrations and onboarding sessions. Adapts communication strategies to meet diverse customer needs in a fast-paced environment.
Highest-signal resume keywords
Real-Time Customer SupportProduct DemonstrationsOnboarding CallsHigh-Volume Environment ExperienceAdaptability to Shifting Priorities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Curiosity About SoftwareOpenness to CoachingTailored Communication
Tools & Technologies
Practice Management PlatformTelehealth Tools
Industry Keywords
Customer TroubleshootingSchedulingChartingPaymentsInsurance
About the role
Key responsibilities & impact- Provide real-time customer support and troubleshooting via phone, chat, and video
- Lead product demonstrations and onboarding calls
- Understand clinic needs and solve customer problems
- Help practitioners get the most out of Jane’s practice management platform
- Support customers with scheduling, charting, payments, telehealth, insurance, and other product features
- Tailor communication to customers with different levels of software experience
- Work in a high-volume environment while prioritizing quality and effectiveness
- Collaborate during in-person co-working days and shared projects
- Develop toward subject-matter expertise, systems and strategy, or people leadership career paths
Requirements
What you’ll need- Must be currently living in the UK
- Must have the legal right to work in the UK without employer sponsorship
- Jane cannot support relocation, visa sponsorship, or employment through a third party or employer of record
- Ability to provide live support and troubleshooting via phone, chat, and video
- Ability to lead demos and onboarding calls
- Ability to work in a fast-paced, high-volume, front-facing environment
- Ability to adapt to shifting priorities and real-time channel assignments
- Comfort learning and using multiple complex tools simultaneously
- Curiosity about how software works and ability to tailor communication to different learners
- Openness to coaching and regular feedback
- Experience with or interest in attending conferences and trade shows is a plus
Benefits
Comp & perks- Annual salary increases on each work anniversary
- Private healthcare, fully covered, including medical, dental, and vision cover through Bupa for the employee and dependants
- Income protection covering 75% of salary up to £100,000 during long-term illness or injury, on top of Statutory Sick Pay
- Life insurance covering 4x annual salary up to age 65 through Legal & General
- 20 days holiday plus bank holidays
- Birthday off if it falls on a workday
- 3 additional paid days over the Christmas period
- Jane’s Stock Option Plan (JSOP)
- Fully remote UK team
- In-person co-working days every 2–3 months
- Career development and multiple career paths
- Coaching and regular feedback