Jane.app

IT Support

• Provide hands-on Tier 0 and Tier 1 IT support
• Support employee onboarding and ensure new employees have the required tools and software
• Manage inventory of IT assets including key fobs and MacBooks
• Ship, receive, and replace laptops
• Support in-office technology setups
• Coordinate device repairs with the asset management vendor
• Assign and troubleshoot hardware and software licenses
• Use AI tools and agents to resolve routine IT requests
• Document IT processes and improve the knowledge base
• Contribute workflow and process improvement ideas
• Deliver timely, clear, friendly internal customer service

IT Specialist

Data Engineer

• Deploy robust, production-grade data infrastructure that scales with Jane's growth
• Balance innovation with operational stability and make clear trade-offs between speed and reliability
• Contribute to the architecture, implementation, and maintenance of a secure, centralized data lake
• Design and build high-performance streaming applications
• Help design and implement security controls for Jane's data lake
• Own infrastructure projects from design through production, including documentation, operational runbooks, and knowledge transfer
• Partner with analytics and product teams to understand needs and translate them into technical requirements
• Iterate based on real-world usage
• Use AI to accelerate documentation, research, boilerplate work, and knowledge synthesis
• Work with infrastructure that powers data pipelines, data availability, analytics, and reporting for clinic-management SaaS products

Senior Data Engineer – Data Performance, Tooling

Communications

• Lead the Communications group's engineering teams, comprising about 15 engineers and 3 engineering managers
• Deliver outcomes across SMS, secure messaging, email, and fax used by 70,000+ clinics
• Build new products from the ground up, including taking two-way text messaging from discovery through general availability
• Own reliability and deliverability at scale across integrations with Twilio, Sendbird, and AWS
• Partner with Product and Design in a triad
• Translate technical work's impact for product stakeholders and advocate for important technical investments
• Champion practical AI adoption in engineering processes and patient-facing communication
• Develop engineering managers and build high-performing teams

Senior Development Manager – Communications

Security Engineer

• Identify recurring AppSec findings and turn them into architectural fixes
• Partner with product teams to design vulnerabilities out of software
• Lead product security projects end to end
• Develop private package repositories
• Mature software composition analysis tooling
• Improve the development lifecycle and GitHub workflows
• Build AI-assisted vulnerability analysis and draft-fix capabilities
• Build trusted relationships with developers and explain security risk in plain language
• Help teams adopt secure development practices
• Own security initiatives and represent Product Security in cross-functional groups
• Mentor teammates as the most senior hands-on engineer

IT Specialist

Senior Data Engineer – Data Performance, Tooling

Senior Development Manager – Communications

Staff Security Engineer