IT Specialist

Jane.app

. Provide hands-on Tier 0 and Tier 1 IT support .

Posted 10/2/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$57,800 - CA$81,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates hands-on IT support capabilities, particularly in a Mac-based environment, with a focus on troubleshooting, customer service, and knowledge management. Proficient in using AI tools to enhance efficiency and improve internal processes.

Highest-signal resume keywords

Mac Device TroubleshootingGoogle Workspace ProficiencyCustomer Service SkillsKnowledge Management ExperienceAI Tool Utilization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportTroubleshootingInventory ManagementDevice SetupLicense AssignmentProcess ImprovementDocumentationTechnical Support

Soft Skills

Verbal CommunicationCollaborationEagerness to LearnCustomer-Facing Experience

Tools & Technologies

Google WorkspaceSlackNotionOktaAI Tools

Industry Keywords

Tier 0 SupportTier 1 SupportAsset ManagementInternal Customer Service

About the role

Key responsibilities & impact

Provide hands-on Tier 0 and Tier 1 IT support
Support employee onboarding and ensure new employees have the required tools and software
Manage inventory of IT assets including key fobs and MacBooks
Ship, receive, and replace laptops
Support in-office technology setups
Coordinate device repairs with the asset management vendor
Assign and troubleshoot hardware and software licenses
Use AI tools and agents to resolve routine IT requests
Document IT processes and improve the knowledge base
Contribute workflow and process improvement ideas
Deliver timely, clear, friendly internal customer service

Requirements

What you’ll need

Hands-on experience troubleshooting and supporting Mac devices; environment is 100% Mac-based
Exposure to or proficiency with Google Workspace and workplace productivity tools such as Slack, Notion, and Okta is helpful
Strong interest in IT through professional IT experience or general technical support
Excellent verbal communication and customer service skills
Experience with or interest in knowledge management and documentation
Collaborative mindset and eagerness to learn, accept feedback, and grow
Experience in a support or customer-facing role is a plus
Ability to use AI tools to get things done, with examples
Must currently live in Canada and have legal authorization to work in Canada without employer sponsorship
Must be able to work without relocation, visa sponsorship, or third-party/employer-of-record employment

Benefits

Comp & perks

Comprehensive benefits package
Regular career development conversations with manager
Compensation growth as skills and contributions increase
Remote-first work arrangement