Virtual Receptionist

Jane.app

. Answer patient calls for a group of clinics .

Posted 10/28/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$52,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient scheduling and administrative support within healthcare settings, utilizing Jane software for efficient appointment management while ensuring compliance with PIPEDA and HIPAA standards.

Highest-signal resume keywords

3+ Years Administrative ExperienceJane Software ProficiencyExcellent Verbal Communication SkillsStrong Problem-Solving SkillsUnderstanding of Practitioner Workflows

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingBooking ChangesInvoicingAttention to DetailPatient Information Protection

Soft Skills

Warmth and ProfessionalismCalm Phone MannerCuriosity About AI Tools

Tools & Technologies

Jane SoftwareWeb-Based CalendarsVirtual Phone Systems

Industry Keywords

Healthcare AdministrationNaturopathic MedicineMental HealthMedical AestheticsPIPEDA ComplianceHIPAA Compliance

About the role

Key responsibilities & impact

Answer patient calls for a group of clinics
Book, update, change, and cancel appointments in Jane in real time
Help callers feel looked after with warmth, patience, and professionalism
Resolve questions on the first call whenever possible
Work with Virtual Assistants to pass along details and follow up on requests
Keep clinic schedules accurate
Protect patient information in line with PIPEDA and HIPAA standards
Test AI tools and share approaches that save clinics time without compromising quality or privacy

Requirements

What you’ll need

3+ years of administrative experience in a healthcare or wellness clinic, with substantial front-desk or reception phone experience
About 2 years or more of day-to-day Jane use in a clinic, including scheduling, booking changes, and invoicing
Understanding of practitioner workflows and patient needs across naturopathic medicine, mental health, and medical aesthetics
Excellent verbal communication skills and a calm, professional phone manner
Strong problem-solving skills and attention to detail
Comfort with web-based calendars, phone and email systems, and clinic software
Ability to learn new tools quickly
Curiosity about AI tools and willingness to test them
Based in Canada and available Monday to Friday
Ability to work 8-hour shifts between 7am and 7pm in the hired time zone
Experience with virtual phone systems or high-volume call queues is a nice-to-have
Legal right to work in Canada without employer sponsorship

Benefits

Comp & perks

Health benefits starting on your very first day
2 weeks of paid vacation
Fully remote work from anywhere in Canada
A full training program before you start taking calls for your clinics