Account Relationship Specialist

Jani-King International, Inc.

. Serve as a point of contact for assigned accounts, providing responsive and professional service to Customers .

Posted 9/23/2026full-timeFairfax • Virginia • United StatesJunior💰 $21 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer relations and conflict resolution skills while effectively managing multiple accounts and priorities. Proficient in Microsoft Office Suite and knowledgeable in OSHA guidelines and safe work practices.

Highest-signal resume keywords

Customer Service ExperienceAccount SupportConflict ResolutionOrganizational SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationFlexibility

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Commercial CleaningFacilities ServicesCustomer SatisfactionOSHA GuidelinesPPE Requirements

About the role

Key responsibilities & impact

Serve as a point of contact for assigned accounts, providing responsive and professional service to Customers
Conduct regular site visits and Customer meetings to reinforce satisfaction and identify concerns
Respond to Customer concerns using Jani-King policies and procedures
Build and maintain relationships with Unit Franchisees
Monitor accounts for early warning signs of dissatisfaction
Support resolution of at-risk Customer relationships
Track and communicate retention risks and account status
Assist with new and transfer account launches and onboarding
Help place accounts with qualified Unit Franchisees
Monitor new accounts during the initial period
Perform routine inspections of Customer sites
Document inspection findings and follow up on corrective measures
Reinforce OSHA guidelines, PPE requirements, and safe work practices
Assist Unit Franchisees with training, problem resolution, scheduling support, and operational guidance
Maintain records of site visits, inspections, service issues, and Customer communications
Attend team meetings and account briefings and complete required reporting

Requirements

What you’ll need

1-2 years of experience in customer service, account support, or another customer-facing role
Commercial cleaning or facilities services experience is a plus
Strong background in Customer relations and conflict resolution
Excellent organizational skills with the ability to manage multiple priorities and accounts across a territory
Strong verbal and written communication skills
Proficiency in Microsoft Office Suite
Flexibility to work occasional evenings and weekends as needed
Valid driver's license and clean driving record required
Ability to work across the Fairfax, VA assigned territory

Benefits

Comp & perks

Training provided on inspection standards, service protocols, and safety requirements
Mentorship alongside an experienced Account Relationship Specialist and Corporate Operations
Career growth path toward Account Relationship Specialist and beyond within regional operations
Company vehicle for local travel
Fuel card for all local travel