Account Relationship Specialist

Jani-King International, Inc.

. Serve as the primary point of contact for assigned Customer accounts .

Posted 9/22/2026full-timeMelville • New York • United StatesJuniorMid-Level💰 $29 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and account management capabilities, with a focus on relationship-building and proactive communication. Experienced in managing multiple accounts and ensuring customer satisfaction through regular site visits and inspections.

Highest-signal resume keywords

Customer Service ExperienceAccount ManagementRelationship-Building SkillsMulti-Unit ManagementConflict Resolution Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Account ManagementSite InspectionsAction Plan DevelopmentRetention Trend TrackingOnboarding Resources Development

Soft Skills

Communication SkillsProactive Problem SolvingIndependent WorkPrioritization Skills

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Commercial Cleaning IndustryOSHA GuidelinesPPE RequirementsCustomer MeetingsService Standards

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned Customer accounts
Provide responsive and proactive customer service
Conduct regular site visits and Customer meetings
Build and maintain relationships with Unit Franchisees
Understand facility needs and identify opportunities for expanded services
Monitor accounts for early warning signs of dissatisfaction
Develop and execute action plans for at-risk Customer relationships
Track and report retention trends, risks, and save opportunities to regional leadership
Coordinate new account launches and transitions from sales to account management
Provide onboarding resources and hands-on guidance to Unit Franchisees
Monitor new accounts during their first 90 days
Perform routine inspections of Customer sites
Document inspection findings and follow up on corrective measures
Reinforce OSHA guidelines, PPE requirements, and safe work practices
Collaborate with sales during walkthroughs, proposals, and contract handoffs
Provide account-level insight for proposals
Support regional growth by transitioning new Customers into long-term relationships

Requirements

What you’ll need

2+ years of experience in customer service, account management, hospitality, or another customer-facing role; commercial cleaning industry experience a plus
Multi-unit experience supporting, managing, or overseeing multiple sites, accounts, or locations simultaneously required
Strong relationship-building, communication, and conflict resolution skills
Comfortable working independently, managing multiple accounts, and prioritizing competing needs
Willingness to learn Jani-King's service standards, inspection procedures, and safety requirements on the job
Flexibility to work occasional evenings and weekends as needed
Valid driver's license and clean driving record required
Ability to work across Long Island and the greater New York metropolitan area
Ability to work in-office and perform regular fieldwork, site visits, and Customer meetings

Benefits

Comp & perks

Bonus and commission opportunity
Training provided on inspection standards, service protocols, and safety requirements
Opportunities for advancement within regional operations or account leadership
Company vehicle for local travel
Fuel card for local travel
Regular fieldwork and variety in responsibilities