Account Relationship Specialist

Jani-King International, Inc.

. Serve as the primary point of contact for assigned Customer accounts .

Posted 10/13/2026full-timeMelville • New York • United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer account management, relationship building, and conflict resolution while ensuring compliance with safety standards and effective onboarding processes for new accounts.

Highest-signal resume keywords

Customer Service ExperienceAccount ManagementMulti-Unit ManagementRelationship BuildingConflict Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Account ManagementSite InspectionsService AdjustmentsRetention TrackingProposal Scope Recommendations

Soft Skills

CommunicationJudgmentIndependenceFlexibility

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Commercial CleaningOSHA GuidelinesPPE RequirementsCustomer OnboardingService Standards

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned Customer accounts
Conduct regular site visits and Customer meetings
Build and maintain relationships with Unit Franchisees
Understand facility needs, recommend scope and service adjustments, and identify expanded-service opportunities
Monitor accounts for dissatisfaction and execute action plans to retain at-risk Customers
Track and report retention trends, risks, and save opportunities to regional leadership
Coordinate new account launches and match Unit Franchisees to accounts
Provide onboarding resources and hands-on guidance to Unit Franchisees
Monitor new accounts during their first 90 days
Perform routine Customer-site inspections and determine corrective actions
Document findings, provide feedback, and follow up on corrective measures
Reinforce OSHA guidelines, PPE requirements, and safe work practices
Collaborate with sales during walkthroughs, proposals, and contract handoffs
Advise on proposal scope and pricing recommendations
Support transition of new Customers into long-term relationships

Requirements

What you’ll need

5+ years of experience in customer service, account management, hospitality, or another customer-facing role; commercial cleaning industry experience a plus
Multi-unit experience supporting, managing, or overseeing multiple sites, accounts, or locations simultaneously is required
Strong relationship-building, communication, and conflict resolution skills
Comfortable working independently with minimal day-to-day direction, exercising judgment on account decisions, and prioritizing competing needs
Willingness to learn Jani-King's service standards, inspection procedures, and safety requirements on the job
Flexibility to work occasional evenings and weekends as needed
Valid driver's license and clean driving record required

Benefits

Comp & perks

Bonus and commission opportunity
Training provided on inspection standards, service protocols, and safety requirements
Opportunities for advancement within regional operations or account leadership
Company vehicle for local travel
Fuel card for local travel
Full-time exempt salaried position