Account Relationship Specialist

Jani-King International, Inc.

. Serve as the primary point of contact for assigned Customer accounts .

Posted 9/22/2026full-timeFairfax • Virginia • United StatesJuniorMid-Level💰 $25 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong account management capabilities with a focus on relationship building, customer retention, and service expansion. Proficient in coordinating account transitions and ensuring compliance with safety standards.

Highest-signal resume keywords

Customer Service ExperienceAccount ManagementRelationship BuildingConflict ResolutionMulti-Unit Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account MonitoringSite InspectionsAction Plan DevelopmentOnboarding ResourcesRetention Trend Tracking

Soft Skills

Communication SkillsIndependencePrioritizationFlexibility

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Commercial CleaningOSHA GuidelinesPPE RequirementsCustomer AccountsService Standards

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned Customer accounts
Conduct regular site visits and Customer meetings
Build and maintain relationships with Unit Franchisees
Understand facility needs and identify opportunities for expanded services
Monitor accounts for dissatisfaction and develop action plans for at-risk relationships
Track and report retention trends, risks, and save opportunities to regional leadership
Coordinate new account launches and transitions from sales to account management
Provide Unit Franchisees with onboarding resources and hands-on guidance
Monitor new accounts during the first 90 days
Perform routine inspections of Customer sites
Document findings, provide feedback, and follow up on corrective measures
Reinforce OSHA guidelines, PPE requirements, and safe work practices
Collaborate with sales during walkthroughs, proposals, and contract handoffs
Provide account-level insight to align proposals with service capabilities
Support regional growth by transitioning new Customers into long-term relationships

Requirements

What you’ll need

2+ years of experience in customer service, account management, hospitality, or another customer-facing role
Multi-unit experience supporting, managing, or overseeing multiple sites, accounts, or locations simultaneously required
Strong relationship-building, communication, and conflict resolution skills
Ability to work independently, manage multiple accounts, and prioritize competing needs
Willingness to learn Jani-King's service standards, inspection procedures, and safety requirements on the job
Flexibility to work occasional evenings and weekends as needed
Valid driver's license and clean driving record required
Commercial cleaning industry experience is a plus

Benefits

Comp & perks

Bonus and commission opportunity
Company vehicle for local travel
Fuel card for local travel
Training provided on inspection standards, service protocols, and safety requirements
Opportunities for advancement within regional operations or account leadership
Professional growth opportunities