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General Manager
Janko Hospitality. Provide direct management and support to achieve success at the hotel level .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in hotel management, including revenue management, staff training, and compliance with brand standards. Proven ability to enhance guest satisfaction and manage property operations effectively.
Highest-signal resume keywords
Hotel Management ExperienceRevenue ManagementStaff Training and DevelopmentFinancial Statement ManagementCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Budget ManagementPayroll ManagementService Quality MonitoringCompliance with Brand StandardsOperational ProceduresGuest Feedback ManagementCapital Expenditure SupervisionInvoice Review and Financial IntegritySafety and Security DutiesLight Physical Tasks
Soft Skills
Excellent Communication SkillsOrganizational SkillsEnthusiastic AttitudeFlexibilityCustomer Service Orientation
Tools & Technologies
Office Equipment
Certifications & Qualifications
Bachelor’s Degree in Hospitality Management or Business
Industry Keywords
Hotel OperationsFranchise StandardsLocal RegulationsGuest SatisfactionCommunity Relationships
About the role
Key responsibilities & impact- Provide direct management and support to achieve success at the hotel level
- Manage service quality, revenue, profitability, and overall property operations
- Ensure compliance with company policies, operating procedures, brand standards, service, quality, cleanliness, guest satisfaction, and safety/security requirements
- Recruit, train, develop, coach, and discipline staff while documenting HR activities
- Handle payroll and staffing
- Monitor service quality, inspect rooms, and address guest feedback
- Oversee revenue management, pricing, and collaboration with Sales for group bookings
- Manage hotel budgets, financial statements, and execute the annual hotel plan
- Supervise capital expenditures, including bidding and expense approvals
- Review invoices and ensure accurate coding and financial integrity
- Foster community relationships and represent the hotel at local events
- Perform safety and security duties, including reporting suspicious activities and handling lost and found items
- Provide 24/7 on-call support
Requirements
What you’ll need- 3-5 years of General Manager experience preferred, or equivalent hotel management experience
- A bachelor’s degree in hospitality management or business, or related experience
- Previous hotel brand experience and management skills are strongly preferred
- Excellent communication, organizational, and customer service skills
- Enthusiastic, can-do attitude
- Flexibility to work nights, weekends, and holidays
- Ability to provide 24/7 on-call support
- Ability to operate office equipment
- Ability to perform light physical tasks, including lifting up to 50 lbs
- Must be able to stand and walk for most of the workday, with some bending, twisting, and climbing required
- Maintain professional appearance and ensure certification for the role
- Ensure compliance with franchise standards and local regulations
Benefits
Comp & perks- Competitive compensation package
- Competitive Time Off Policy
- Full benefits package, including 401K with matching and paid time off
- Growth company focused on expansion through strategic acquisition and development
- Hotel discounts at locations worldwide