Janko Hospitality

Manager

• Drive the hotel's sales efforts to achieve maximum revenue results and deliver exceptional guest service
• Increase room night sales and improve market penetration
• Build business relationships with local corporate clients and network with local business associations and chambers of commerce
• Meet and exceed revenue and proactive sales activity goals
• Qualify leads and prospects, prepare proposals, negotiate contracts, and service secured business
• Solicit, negotiate, and book new and repeat clients through multiple channels, including local travel as needed
• Participate in special promotions and blitzes
• Host in-person and virtual property site tours
• Attend off-premise after-hours functions to promote the hotel
• Review billing with clients and ensure timely collection of outstanding balances
• Produce and distribute hotel communications such as BEOs and resumes
• Maintain files and sales databases according to company standards
• Greet clients upon arrival for events and promptly follow up on customer needs and inquiries
• Understand the competitive landscape and secure profitable business
• Capture client vision and convey specifications to appropriate departments
• Maintain relationships with key accounts to increase customer satisfaction and account saturation
• Perform other duties assigned, requested, or deemed necessary by management

Executive Meeting Manager

• Drive the hotel's sales efforts to achieve maximum revenue results and deliver exceptional guest service
• Increase room night sales and improve market penetration while delivering strong financial results
• Build business relationships with local corporate clients and network with local business associations and chambers of commerce
• Meet and exceed revenue and proactive sales activity goals
• Qualify leads and prospects, prepare proposals, negotiate contracts, and service secured business
• Solicit, negotiate, and book new and repeat clients through multiple channels and local travel as needed
• Participate in special promotions and sales blitzes
• Host in-person and virtual property site tours
• Attend off-premise after-hours functions to promote the hotel
• Review client billing and ensure timely collection of outstanding balances
• Produce and distribute hotel communications such as BEOs and resumes
• Maintain files and sales databases according to company standards
• Greet clients upon arrival for events and promptly follow up on customer needs and inquiries
• Understand the competitive landscape and secure profitable business
• Capture client requirements and communicate specifications to appropriate departments
• Maintain relationships with key accounts to increase customer satisfaction and account saturation
• Perform other duties as assigned by management

Representative

• Provide world-class service to all guests at Hyatt House Evanston
• Handle front desk operations and ensure guest satisfaction
• Greet and assist guests during check-in
• Handle guest check-outs, verify billing accuracy, and resolve issues
• Manage cash transactions and maintain accurate records
• Answer guest inquiries and take reservations
• Promote hotel services to increase occupancy
• Address guest concerns in person and over the phone
• Operate telephone systems, assist with internal calls, and schedule wake-up calls
• Complete shift checklists
• Process incoming mail, messages, and faxes
• Maintain the front desk log book and communicate issues to incoming shifts
• Serve as cashier and attend to market needs
• Maintain professional appearance and proper uniform
• Greet and assist guests, visitors, and team members
• Follow and train team members on Safety and Security Policies
• Report suspicious activity and prepare Guest Incident reports
• Perform duties in accordance with Safety and Security Policies, OSHA, and Blood Borne Pathogens regulations
• Perform other duties as assigned by management

Guest Service Representative – Full Time

• Provide direct management and support to achieve success at the hotel level
• Manage service, revenue, and profitability
• Manage the property according to company policies, operating procedures, and brand standards
• Maintain professional appearance and ensure certification for the role
• Work flexible hours, including nights, weekends, and holidays, and provide 24/7 on-call support
• Ensure compliance with franchise standards and local regulations
• Manage HR policies, recruit, train, and develop staff
• Document HR activities
• Handle payroll, staffing, coaching, and discipline of direct reports
• Monitor service quality, inspect rooms, and address guest feedback
• Oversee revenue management and pricing
• Collaborate with Sales on group bookings
• Manage hotel budgets and financial statements
• Execute the annual hotel plan
• Supervise capital expenditures and ensure proper bidding and approvals
• Review invoices and ensure accurate coding
• Foster community relationships and represent the hotel at local events
• Perform safety and security duties, including reporting suspicious activities and handling lost and found items

General Manager

• Provide direct management and support to achieve success at the hotel level
• Manage service quality, revenue, profitability, and overall property operations
• Ensure compliance with company policies, operating procedures, brand standards, service, quality, cleanliness, guest satisfaction, and safety/security requirements
• Recruit, train, develop, coach, and discipline staff while documenting HR activities
• Handle payroll and staffing
• Monitor service quality, inspect rooms, and address guest feedback
• Oversee revenue management, pricing, and collaboration with Sales for group bookings
• Manage hotel budgets, financial statements, and execute the annual hotel plan
• Supervise capital expenditures, including bidding and expense approvals
• Review invoices and ensure accurate coding and financial integrity
• Foster community relationships and represent the hotel at local events
• Perform safety and security duties, including reporting suspicious activities and handling lost and found items
• Provide 24/7 on-call support

Operations

• Partner closely with the General Manager to oversee daily hotel operations and ensure exceptional guest experiences
• Lead and support department teams to maintain high standards of service, cleanliness, and brand compliance
• Provide hands-on leadership across all hotel areas, working flexible hours including nights, weekends, and holidays as business demands require
• Deliver 24/7 on-call operational support while ensuring compliance with franchise standards and all local, state, and federal regulations
• Monitor guest feedback, resolve concerns promptly, and implement service improvement initiatives
• Support revenue optimization through pricing, inventory management, and preventative maintenance strategies
• Monitor budgets, analyze reports, control payroll and overtime, and maintain productivity standards
• Oversee invoice coding, purchasing, and inventory management
• Manage hotel cash handling procedures, deposits, and capital expenditures
• Foster a positive team culture through recruitment, training, coaching, and employee engagement initiatives
• Ensure adherence to safety and security standards, including OSHA, HAZCOM, and Bloodborne Pathogens compliance
• Maintain a visible presence throughout the hotel, assisting with inspections and operational support as needed

Operations Manager

• Oversee daily operations and team performance across both hotel properties
• Ensure consistent service standards and operational excellence
• Support the General Manager and provide leadership across both properties
• Administer HR functions, including enforcing company policies, managing payroll processes, and supporting recruitment, onboarding, and team development
• Monitor guest satisfaction and resolve service issues
• Uphold brand standards for cleanliness, maintenance, and safety
• Analyze operational and financial performance
• Manage budgets and expenses
• Process invoices and oversee cash handling procedures
• Ensure compliance with local, state, and federal regulations, including OSHA, HAZCOM, and brand-specific safety protocols
• Maintain security awareness, report suspicious behavior, handle guest incidents, and oversee lost and found procedures
• Utilize office technology, property management systems, and communication tools
• Divide time and attention between both properties to support balanced leadership and optimal performance

Assistant General Manager

• Partner closely with the General Manager to oversee daily hotel operations and ensure exceptional guest experiences
• Lead and support department teams to maintain high standards of service, cleanliness, and brand compliance
• Provide hands-on leadership across all hotel areas
• Deliver 24/7 on-call operational support while ensuring compliance with franchise standards and local, state, and federal regulations
• Monitor guest feedback, resolve concerns promptly, and implement service improvement initiatives
• Support revenue optimization through pricing, inventory management, and preventative maintenance strategies
• Monitor budgets, analyze reports, control payroll and overtime, and maintain productivity standards
• Oversee invoice coding, purchasing, and inventory management
• Manage hotel cash handling procedures, deposits, and capital expenditures
• Foster a positive team culture through recruitment, training, coaching, and employee engagement initiatives
• Ensure adherence to safety and security standards, including OSHA, HAZCOM, and Bloodborne Pathogens compliance
• Maintain a visible presence throughout the hotel, assisting with inspections and operational support as needed

• Oversee daily operations and team performance across both hotel properties
• Ensure consistent service standards and operational excellence
• Support the General Manager through leadership presence and varied schedule coverage
• Administer HR functions, including enforcing company policies, managing payroll, and supporting recruitment, onboarding, and team development
• Monitor guest satisfaction and resolve service issues
• Uphold brand standards for cleanliness, maintenance, and safety
• Analyze operational and financial performance
• Manage budgets, control expenses, process invoices, and oversee cash-handling procedures
• Ensure compliance with local, state, and federal regulations, including OSHA, HAZCOM, and brand-specific safety protocols
• Report suspicious behavior, handle guest incidents, and oversee lost-and-found procedures
• Use office technology, property management systems, and communication tools to support daily operations
• Divide time and attention between both properties to provide balanced leadership and optimize performance

• Partner closely with the General Manager to oversee daily hotel operations and ensure exceptional guest experiences
• Lead and support department teams to maintain high standards of service, cleanliness, and brand compliance
• Provide hands-on leadership across all hotel areas
• Deliver 24/7 on-call operational support while ensuring compliance with franchise standards and local, state, and federal regulations
• Monitor guest feedback, resolve concerns promptly, and implement service improvement initiatives
• Support revenue optimization through pricing, inventory management, and preventative maintenance strategies
• Monitor budgets, analyze reports, control payroll and overtime, and maintain productivity standards
• Oversee invoice coding, purchasing, and inventory management
• Manage hotel cash handling procedures, deposits, and capital expenditures
• Foster a positive team culture through recruitment, training, coaching, and employee engagement initiatives
• Ensure adherence to safety and security standards, including OSHA, HAZCOM, and Bloodborne Pathogens compliance
• Maintain a visible presence throughout the hotel and assist with inspections and operational support as needed

• Oversee daily operations and team performance across both hotel properties
• Ensure consistent service standards and operational excellence
• Support the General Manager through leadership presence and varied schedule coverage
• Administer HR functions, including enforcing company policies, managing payroll, and supporting recruitment, onboarding, and team development
• Monitor guest satisfaction and resolve service issues
• Uphold brand standards for cleanliness, maintenance, and safety
• Analyze operational and financial performance
• Manage budgets, control expenses, process invoices, and oversee cash-handling procedures
• Ensure compliance with local, state, and federal regulations, including OSHA, HAZCOM, and brand-specific safety protocols
• Maintain security awareness, report suspicious behavior, handle guest incidents, and oversee lost-and-found procedures
• Use office technology, property management systems, and communication tools to support daily operations
• Divide time and attention between both properties to provide balanced leadership and optimize performance
• Perform physically demanding tasks as necessary

Engineer

• Maintain the hotel’s physical assets and ensure compliance with state/local regulations, hotel policies, and brand standards
• Oversee repair, maintenance, and management of hotel infrastructure
• Support guest satisfaction, safety, and cleanliness
• Oversee engineering department budgeting and cost control
• Complete and track preventive maintenance programs and maintain detailed records
• Manage requisitions for replacement parts and emergency repair materials
• Train, supervise, and lead the Engineering team
• Perform basic upkeep and maintenance of guest rooms and common areas
• Maintain and clean exterior areas, including parking lot and landscaping
• Troubleshoot and conduct minor repairs and systematic checks on electrical, HVAC, plumbing, fire protection, water, electric, sprinkler, and fire alarm systems
• Report major repair needs and concerns to the General Manager
• Maintain tools, workspaces, equipment, and hotel grounds
• Assist with capital project management and contract administration
• Ensure compliance with safety and security policies, including OSHA, HAZCOM, and Blood Borne Pathogens regulations
• Lead the safety committee
• Document and write guest- and team-member-related incident reports
• Maintain uniform and personal appearance standards
• Greet and acknowledge guests
• Perform other duties assigned by management

Chief Engineer

• Provide world-class service to all guests at Hyatt House Evanston
• Handle front desk operations and ensure guest satisfaction
• Greet and assist guests during check-in
• Handle guest check-outs, verify billing accuracy, and resolve issues
• Manage cash transactions and maintain accurate records
• Answer guest inquiries and take reservations
• Promote hotel services to increase occupancy
• Address guest concerns in person and over the phone
• Operate telephone systems, assist with internal calls, and schedule wake-up calls
• Complete shift checklists
• Process incoming mail, messages, and faxes
• Maintain the front desk log book and inform incoming shifts of issues
• Serve as a cashier and attend to market needs
• Maintain professional appearance and proper uniform
• Greet and assist guests, visitors, and team members
• Train team members on safety and security procedures
• Report suspicious activity and write Guest Incident reports
• Perform duties in accordance with Safety and Security Policies, OSHA, and Blood Borne Pathogens regulations
• Perform other duties assigned by management

Guest Service Representative

• Maintain the hotel’s physical assets and ensure compliance with state/local regulations, hotel policies, and brand standards
• Oversee repair, maintenance, and management of hotel infrastructure
• Maintain guest satisfaction, safety, and cleanliness
• Oversee engineering department budgeting and cost control
• Complete and track preventive maintenance programs and maintain detailed records
• Manage requisitions for replacement parts and emergency repair materials
• Supervise a team of at least four engineers
• Perform upkeep and maintenance of guest rooms and common areas
• Maintain and clean exterior areas, including parking lot and landscaping
• Troubleshoot and repair water, electric, sprinkler, fire alarm, electrical, HVAC, and other essential systems
• Report major repair needs and concerns to the General Manager
• Train, supervise, and lead the Engineering team
• Maintain cleanliness and organization of tools, workspaces, equipment, and hotel grounds
• Assist with capital project management and contract administration
• Ensure compliance with safety and security policies, including suspicious activity reporting and guest-room security procedures
• Document and write incident reports for guest and team member issues
• Lead the safety committee and ensure adherence to OSHA, HAZCOM, and Blood Borne Pathogens regulations
• Maintain personal appearance and proper uniform standards
• Greet and acknowledge guests
• Perform other duties assigned by management

• Maintain the hotel’s physical assets and ensure compliance with state/local regulations, hotel policies, and brand standards
• Maintain guest satisfaction, safety, and cleanliness while overseeing hotel infrastructure
• Schedule and perform preventive maintenance, maintaining detailed records
• Oversee engineering department budgeting and cost control
• Manage requisitions for replacement parts and emergency repair materials
• Perform upkeep and maintenance of guest rooms and common areas
• Maintain and clean exterior areas, including parking lot and landscaping
• Troubleshoot and repair water, electric, sprinkler, fire alarm, electrical, HVAC, plumbing, and other essential systems
• Supervise, train, and lead the Engineering team
• Report major repair needs and concerns to the General Manager
• Maintain cleanliness and organization of tools, workspaces, equipment, and hotel grounds
• Assist with capital project management and contract administration
• Ensure compliance with safety and security policies, including OSHA, HAZCOM, and Blood Borne Pathogens regulations
• Lead the safety committee
• Document incident reports for guest and team member-related issues
• Maintain uniform and personal appearance standards
• Greet and acknowledge guests
• Perform other duties assigned by management