Guest Service Representative

Janko Hospitality

. Provide world-class service to all guests at Hyatt House Evanston .

Posted 9/15/2026full-timeEvanston • Illinois • United StatesMid-LevelSenior💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage front desk operations effectively. Proficient in Safety and Security Policies, OSHA compliance, and maintaining accurate records while ensuring guest satisfaction.

Highest-signal resume keywords

Customer ServiceFront Desk OperationsSafety and Security PoliciesOrganizational SkillsCash Handling

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Windows-Based SoftwareCash TransactionsGuest Check-InGuest Check-OutBilling AccuracyRecord MaintenanceIncident ReportingReservation ManagementMail ProcessingBasic Office Supplies Utilization

Soft Skills

Excellent CommunicationFriendly DemeanorProblem SolvingTeam CollaborationPrioritization Abilities

Tools & Technologies

Telephone SystemsComputer KeyboardPrinter

Industry Keywords

OSHA ComplianceBlood Borne Pathogens RegulationsGuest SatisfactionHotel ExperienceHyatt Experience

About the role

Key responsibilities & impact

Provide world-class service to all guests at Hyatt House Evanston
Handle front desk operations and ensure guest satisfaction
Greet and assist guests during check-in
Handle guest check-outs, verify billing accuracy, and resolve issues
Manage cash transactions and maintain accurate records
Answer guest inquiries and take reservations
Promote hotel services to increase occupancy
Address guest concerns in person and over the phone
Operate telephone systems, assist with internal calls, and schedule wake-up calls
Complete shift checklists
Process incoming mail, messages, and faxes
Maintain the front desk log book and inform incoming shifts of issues
Serve as a cashier and attend to market needs
Maintain professional appearance and proper uniform
Greet and assist guests, visitors, and team members
Train team members on safety and security procedures
Report suspicious activity and write Guest Incident reports
Perform duties in accordance with Safety and Security Policies, OSHA, and Blood Borne Pathogens regulations
Perform other duties assigned by management

Requirements

What you’ll need

High School Diploma, GED, or equivalent relevant work experience
Previous customer service or hotel experience required
Hyatt experience is helpful
Friendly demeanor, excellent communication, and customer service skills
Strong organizational and prioritization abilities
Prior computer experience using Windows-based software preferred
Ability to lift up to 50 lbs.
Ability to stand, walk, reach, push, pull, twist, and bend as required throughout the workday
Ability to utilize computer keyboard, printer, phones, and basic office supplies
Proficiency in Safety and Security Policies
Ability to comply with OSHA and Blood Borne Pathogens regulations

Benefits

Comp & perks

Competitive compensation package
Full benefits package
401K with matching
Paid time off from Day 1
Growth company focused on expansion through strategic acquisition and development
Hotel discounts at locations worldwide