Guest Service Representative – Full Time

Janko Hospitality

. Provide world-class service to all guests at Hyatt House Evanston .

Posted 10/3/2026full-timeEvanston • Illinois • United StatesMid-LevelSenior💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage front desk operations effectively, ensuring guest satisfaction while adhering to Safety and Security Policies. Proficient in handling cash transactions and maintaining accurate records in a hotel environment.

Highest-signal resume keywords

Customer Service ExperienceFront Desk OperationsCash HandlingCommunication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Guest Check-InGuest Check-OutBilling AccuracyReservation ManagementRecord KeepingSafety and Security ComplianceOSHA RegulationsBlood Borne Pathogens KnowledgeWindows-Based Software ProficiencyAbility to Lift 50 Lbs

Soft Skills

Friendly DemeanorExcellent CommunicationPrioritization Abilities

Tools & Technologies

Telephone SystemsComputer KeyboardPrinterBasic Office Supplies

Industry Keywords

Hotel ExperienceHyatt ExperienceGuest Incident ReportsOccupancy PromotionFront Desk Log Book

About the role

Key responsibilities & impact

Provide world-class service to all guests at Hyatt House Evanston
Handle front desk operations and ensure guest satisfaction
Greet and assist guests during check-in
Handle guest check-outs, verify billing accuracy, and resolve issues
Manage cash transactions and maintain accurate records
Answer guest inquiries and take reservations
Promote hotel services to increase occupancy
Address guest concerns in person and over the phone
Operate telephone systems, assist with internal calls, and schedule wake-up calls
Complete shift checklists
Process incoming mail, messages, and faxes
Maintain the front desk log book and communicate issues to incoming shifts
Serve as cashier and attend to market needs
Maintain professional appearance and proper uniform
Greet and assist guests, visitors, and team members
Follow and train team members on Safety and Security Policies
Report suspicious activity and prepare Guest Incident reports
Perform duties in accordance with Safety and Security Policies, OSHA, and Blood Borne Pathogens regulations
Perform other duties as assigned by management

Requirements

What you’ll need

High School Diploma, GED, or equivalent relevant work experience
Previous customer service or hotel experience required
Hyatt experience is helpful
Friendly demeanor, excellent communication, and customer service skills
Strong organizational and prioritization abilities
Prior computer experience using Windows-based software preferred
Ability to lift up to 50 lbs.
Ability to stand, walk, reach, push, pull, twist, and bend as required throughout the workday
Ability to utilize computer keyboard, printer, phones, and basic office supplies
Must comply with Safety and Security Policies, OSHA, and Blood Borne Pathogens regulations

Benefits

Comp & perks

Competitive compensation package
Full benefits package
401K with matching
Paid time off from Day 1
Growth company focused on expansion through strategic acquisition and development
Hotel discounts at locations worldwide