Operations Manager

Janko Hospitality

. Partner closely with the General Manager to oversee daily hotel operations and ensure exceptional guest experiences .

Posted 9/22/2026full-timeOttawa • Illinois • United StatesMid-LevelSenior💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in hotel operations, ensuring exceptional guest experiences while maintaining compliance with safety and regulatory standards. Proficient in financial management, inventory control, and team development to optimize revenue and service quality.

Highest-signal resume keywords

Hotel Operations ManagementLeadership SkillsFinancial Performance AnalysisCompliance Knowledge (OSHA, HAZCOM, Bloodborne Pathogens)Guest Experience Enhancement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementPayroll ManagementOperational ControlsBudget MonitoringInvoice CodingRevenue OptimizationService Improvement InitiativesFront Desk OperationsPhysical Task PerformanceComputer Applications Proficiency

Soft Skills

Team MotivationOrganizational AbilitiesCommunication SkillsProblem-Solving SkillsEmployee Engagement

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

Hospitality IndustryGuest Feedback MonitoringSafety and Security StandardsFranchise Standards ComplianceCapital Expenditures Management

About the role

Key responsibilities & impact

Partner closely with the General Manager to oversee daily hotel operations and ensure exceptional guest experiences
Lead and support department teams to maintain high standards of service, cleanliness, and brand compliance
Provide hands-on leadership across all hotel areas
Deliver 24/7 on-call operational support while ensuring compliance with franchise standards and local, state, and federal regulations
Monitor guest feedback, resolve concerns promptly, and implement service improvement initiatives
Support revenue optimization through pricing, inventory management, and preventative maintenance strategies
Monitor budgets, analyze reports, control payroll and overtime, and maintain productivity standards
Oversee invoice coding, purchasing, and inventory management
Manage hotel cash handling procedures, deposits, and capital expenditures
Foster a positive team culture through recruitment, training, coaching, and employee engagement initiatives
Ensure adherence to safety and security standards, including OSHA, HAZCOM, and Bloodborne Pathogens compliance
Maintain a visible presence throughout the hotel and assist with inspections and operational support as needed

Requirements

What you’ll need

Previous management experience in the hospitality industry required
Strong leadership skills with the ability to motivate teams and drive service excellence
Solid understanding of hotel financial performance, payroll management, and operational controls
Excellent organizational, communication, and problem-solving abilities in a fast-paced environment
Proficiency in hotel systems and computer applications
Prior front desk experience preferred
High School Diploma or GED required
Additional hospitality education preferred
Ability to perform physical tasks including standing and walking for extended periods and lifting up to 50 lbs.
Ability to work flexible hours including nights, weekends, and holidays as business demands require
Ability to provide 24/7 on-call operational support
Compliance knowledge involving OSHA, HAZCOM, and Bloodborne Pathogens

Benefits

Comp & perks

Competitive compensation package
Full benefits package, including medical, dental, vision, and 401(k) with company match
Paid Time Off (PTO)
Growth opportunities within a company focused on strategic expansion and development
Hotel discounts at locations worldwide
Tuition Reimbursement