Operations Manager

Janko Hospitality

. Partner closely with the General Manager to oversee daily hotel operations and ensure exceptional guest experiences .

Posted 9/22/2026full-timeOttawa • Illinois • United StatesMid-LevelSenior💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and operational management skills in the hospitality industry, ensuring compliance with safety standards and optimizing financial performance. Capable of fostering a positive team culture while delivering exceptional guest experiences and managing hotel operations effectively.

Highest-signal resume keywords

Hotel Operations ManagementLeadership SkillsFinancial Performance AnalysisCompliance Knowledge (OSHA, HAZCOM, Bloodborne Pathogens)Guest Experience Optimization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Budget MonitoringPayroll ManagementInventory ManagementOperational ControlsService Improvement InitiativesInvoice CodingRevenue OptimizationPhysical Task Performance

Soft Skills

Organizational AbilitiesCommunication SkillsProblem-Solving SkillsTeam Motivation

Tools & Technologies

Hotel SystemsComputer Applications

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Hospitality IndustryGuest FeedbackService ExcellenceSafety and Security Standards

About the role

Key responsibilities & impact

Partner closely with the General Manager to oversee daily hotel operations and ensure exceptional guest experiences
Lead and support department teams to maintain high standards of service, cleanliness, and brand compliance
Provide hands-on leadership across all hotel areas
Deliver 24/7 on-call operational support while ensuring compliance with franchise standards and local, state, and federal regulations
Monitor guest feedback, resolve concerns promptly, and implement service improvement initiatives
Support revenue optimization through pricing, inventory management, and preventative maintenance strategies
Monitor budgets, analyze reports, control payroll and overtime, and maintain productivity standards
Oversee invoice coding, purchasing, and inventory management
Manage hotel cash handling procedures, deposits, and capital expenditures
Foster a positive team culture through recruitment, training, coaching, and employee engagement initiatives
Ensure adherence to safety and security standards, including OSHA, HAZCOM, and Bloodborne Pathogens compliance
Maintain a visible presence throughout the hotel, assisting with inspections and operational support as needed

Requirements

What you’ll need

Previous management experience in the hospitality industry required
Strong leadership skills with the ability to motivate teams and drive service excellence
Solid understanding of hotel financial performance, payroll management, and operational controls
Excellent organizational, communication, and problem-solving abilities in a fast-paced environment
Proficiency in hotel systems and computer applications
High School Diploma or GED required
Ability to perform physical tasks including standing and walking for extended periods and lifting up to 50 lbs.
Ability to work flexible hours including nights, weekends, and holidays as business demands require
Ability to provide 24/7 on-call operational support
Prior front desk experience preferred
Additional hospitality education preferred
Compliance knowledge of OSHA, HAZCOM, and Bloodborne Pathogens requirements

Benefits

Comp & perks

Full benefits package, including medical, dental, vision, and 401(k) with company match
Paid Time Off (PTO)
Growth opportunities within a company focused on strategic expansion and development
Hotel discounts at locations worldwide
Tuition Reimbursement
Competitive compensation package