Recovery Specialist

January Ventures

. Handle inbound calls, emails, texts, and chats from consumers seeking help with their accounts .

Posted 10/9/2026full-timeRemote • United StatesJunior💰 $56,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on empathy and professionalism while handling account issues. Proficient in using support tools and adhering to compliance regulations to enhance customer experience and meet performance targets.

Highest-signal resume keywords

Customer Service ExperienceCSAT Target AchievementEmpathetic CommunicationZendesk ProficiencyUnderstanding of Payment Regulations

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account Issue DiagnosisPayment ProcessingWorkflow EvaluationData DocumentationTarget Tracking

Soft Skills

EmpathyReliabilityClear CommunicationAdaptabilityProblem-Solving

Tools & Technologies

ZendeskTwilioGoogle Workspace

Industry Keywords

Consumer Protection LawsFederal Collection LawsHigh-Volume Customer InteractionSLA ComplianceQA Scores

About the role

Key responsibilities & impact

Handle inbound calls, emails, texts, and chats from consumers seeking help with their accounts
Diagnose account issues, resolve them, take payments, and document each interaction in the CRM
Adjust communication style to callers while remaining empathetic and professional during difficult conversations
Meet or exceed CSAT, QA, SLA, recovery, and handle-time targets
Evaluate inbound workflows and propose process changes and pilots to improve agent efficiency and caller experience
Track caller feedback, identify patterns and bugs, and communicate findings to Product, Operations, and Compliance
Prepare thoroughly, manage time, follow through on commitments, and adapt to changing policies, tools, and caller needs
Follow federal and state collection laws, consumer protection laws, and internal policies

Requirements

What you’ll need

1–2+ years in a high-volume, customer-facing role, such as customer service or collections
Track record of hitting targets like CSAT, QA scores, SLAs, recovery goals, and handle time
Reliability and ability to keep commitments and flag problems early
Clear, empathetic spoken and written communication, including in tense conversations about money
Understanding of rules around payments, recoveries, and account issues
Comfort with support tools; Zendesk, Twilio, and Google Workspace preferred
Interest in using AI to improve how the team works
Legally authorized to work in the United States
English proficiency implied by the requirement to communicate clearly in English; additional languages are optional