E-commerce Manager – FTC

Japan House London

. Manage and optimize the day-to-day running of the Shop website to maximize conversion rates and sales performance .

Posted 10/30/2026full-timeLondon • United KingdomJuniorMid-Level💰 £35,000 - £38,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in e-commerce management, particularly with Shopify, including content creation, product data management, and performance analysis using GA4. Strong ability to coordinate cross-functional teams and manage projects effectively while maintaining high standards of accuracy and alignment with brand values.

Highest-signal resume keywords

E-Commerce ManagementShopify Store ManagementGA4 AnalyticsContent Creation and SEOProject Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

E-Commerce ManagementShopify Store ManagementProduct Data ManagementCopywritingSEOPhotography CoordinationVideo Production CoordinationPlatform MigrationData AccuracyProcess Documentation

Soft Skills

Clear CommunicationOrganizational SkillsTime ManagementTeam CollaborationAdaptability

Tools & Technologies

GA4ShopifyWordPressWooCommerceSquare

Industry Keywords

Unified CommerceCultural RetailLuxury RetailDesign-Led RetailJapanese Culture

Tech Stack

Tools & technologies

WordPress

About the role

Key responsibilities & impact

Manage and optimize the day-to-day running of the Shop website to maximize conversion rates and sales performance
Ensure the online product range is merchandised effectively, keeping price adjustments and promotional strategies up to date
Coordinate the end-to-end workflow of e-commerce content creation, including research, copywriting, proofreading, approval, publishing and performance review
Use GA4 and Shopify Analytics to monitor website traffic, conversion rates, average transaction value and other KPIs
Coordinate photography and videography for product releases, delivery schedules and the marketing calendar
Liaise between Japan House London and the appointed agency for the Shopify migration, tracking scope and timeline and raising risks or change requests
Prepare, cleanse and map product, content and customer data for migration
Coordinate user acceptance testing with Retail, Finance and Marketing teams and follow issues through resolution
Support launch readiness, including URL redirects, SEO continuity, payments, tax, shipping and stock checks
Support colleagues in adopting new processes and systems and contribute to training materials
Lead post-launch monitoring and stabilization and report performance against the pre-launch baseline
Document processes, settings and decisions and complete a handover before the contract ends
Maintain and coordinate the Shopify product upload schedule and promotional activity
Review product ranges, update core lines and remove discontinued products
Prepare and upload discount codes
Monitor stock, pricing and product information accuracy across online and in-store channels
Coordinate external e-commerce partners and identify UX development opportunities
Research product, maker, producer and exhibition information for e-commerce content
Curate, plan and optimize seasonal product collections aligned with the retail calendar
Review product and content performance against SEO and GEO strategies
Maintain content accuracy and alignment with style guides and tone-of-voice documents
Align the Shop and main Japan House London websites and identify internal-linking opportunities
Manage and coordinate the E-commerce Content Support workload
Plan and execute photoshoots with external photographers and videographers
Review photography and videography, maintain the media library and optimize visual assets

Requirements

What you’ll need

At least 2 years of experience working in an e-commerce management role
Hands-on experience of managing a Shopify store
Understanding of unified commerce, including how product, stock and sales data work across online and in-store channels
Experience of product data and catalogue management, including bulk updates and data accuracy
Experience of working with agencies and third-party partners to agreed scopes and timelines
Copywriting skills, with the ability to adapt tone to different channels
Experience of creating and managing content for an e-commerce site, including SEO and GEO
Experience of coordinating photography and video production
Working knowledge of GA4 and Shopify analytics, and using data to inform decisions
Experience of working across teams and communicating clearly with colleagues at all levels
Experience of delivering projects to tight deadlines while managing day-to-day tasks
Proven ability to manage daily tasks in an organized and time-effective manner
An interest in Japanese cultures
Knowledge and experience of working with WordPress, WooCommerce or Square is desirable
Experience in platform migration, testing and launch is desirable
Managing or supervising other team members is desirable
Experience of writing process documentation or handover materials is desirable
Interest in cultural, luxury or design-led retail is desirable
An understanding of Japanese language would be an advantage
Demonstrate Japan House London Values: Omotenashi, Integrity, Shared Passion, Cultivation and Openness

Benefits

Comp & perks

Generous holiday allowance – up to 36 days per year inclusive of public and bank holidays
Group life insurance scheme
Remote GP service
Cycle to work scheme
Employee discount for the Japan House Shop and Stand Discount platform for high street shops
Access to perks and discounts local to Kensington High Street, London
Personal learning budget after 6 months’ service
Flexible approach to work locations balancing on-site and remote working