Japan House London

Ecommerce

• Manage and optimize the day-to-day running of the Shop website to maximize conversion rates and sales performance
• Ensure the online product range is merchandised effectively, keeping price adjustments and promotional strategies up to date
• Coordinate the end-to-end workflow of e-commerce content creation, including research, copywriting, proofreading, approval, publishing and performance review
• Use GA4 and Shopify Analytics to monitor website traffic, conversion rates, average transaction value and other KPIs
• Coordinate photography and videography for product releases, delivery schedules and the marketing calendar
• Liaise between Japan House London and the appointed agency for the Shopify migration, tracking scope and timeline and raising risks or change requests
• Prepare, cleanse and map product, content and customer data for migration
• Coordinate user acceptance testing with Retail, Finance and Marketing teams and follow issues through resolution
• Support launch readiness, including URL redirects, SEO continuity, payments, tax, shipping and stock checks
• Support colleagues in adopting new processes and systems and contribute to training materials
• Lead post-launch monitoring and stabilization and report performance against the pre-launch baseline
• Document processes, settings and decisions and complete a handover before the contract ends
• Maintain and coordinate the Shopify product upload schedule and promotional activity
• Review product ranges, update core lines and remove discontinued products
• Prepare and upload discount codes
• Monitor stock, pricing and product information accuracy across online and in-store channels
• Coordinate external e-commerce partners and identify UX development opportunities
• Research product, maker, producer and exhibition information for e-commerce content
• Curate, plan and optimize seasonal product collections aligned with the retail calendar
• Review product and content performance against SEO and GEO strategies
• Maintain content accuracy and alignment with style guides and tone-of-voice documents
• Align the Shop and main Japan House London websites and identify internal-linking opportunities
• Manage and coordinate the E-commerce Content Support workload
• Plan and execute photoshoots with external photographers and videographers
• Review photography and videography, maintain the media library and optimize visual assets

Explore E-commerce Manager – FTC at Japan House London. Review requirements and application details.

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E-commerce Manager – FTC