National Account Manager

JAS Worldwide

. Manage, maintain, and grow multiple clients within the assigned geography and branch .

Posted 11/9/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and client relationship development within the transportation and logistics industry, with a strong focus on operational performance and continuous improvement initiatives.

Highest-signal resume keywords

Account ManagementClient Relationship DevelopmentTransportation Industry LogisticsSales TechniquesMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementClient SOP CreationOperational Performance MonitoringContinuous Improvement Project PlanningAccounts Receivable ManagementBusiness Review ConductingClient ReportingTender Process ParticipationStrategic Development StrategiesClient Profile Development

Soft Skills

Organizational SkillsWritten Communication SkillsVerbal Communication SkillsPresentation SkillsInterpersonal SkillsDetail OrientedMultitasking AbilitySelf-MotivatedTeam Collaboration

Industry Keywords

Freight ForwardingLogisticsClient ExpectationsOperational FeedbackBusiness OpportunitiesClient MeetingsExecutive SummariesWork Authorization RequirementsBackground Check ComplianceCustoms Brokerage Regulations

About the role

Key responsibilities & impact

Manage, maintain, and grow multiple clients within the assigned geography and branch
Coordinate efforts with Regional Account Managers, Global Account Managers, and local operations
Manage national commercial relationships and identify business at risk and new client opportunities
Create, review, obtain sign-off for, and distribute client SOPs
Ensure local operations understand client expectations and requirements
Create, monitor, and distribute client reports
Conduct monthly business reviews and quarterly business reviews with assigned clients
Communicate operational performance feedback and corrective or preventative actions to operations and account management teams
Maintain daily account activities and manage operational and finance escalations according to client SOPs
Coordinate client spot quote requests with branch product teams and ensure timely delivery to clients
Develop and maintain account profiles and strategic development strategies
Develop one client Continuous Improvement project plan and one internal JAS Continuous Improvement project plan per year for each client
Ensure alignment with global, regional, and local account team members
Participate in tender and regional implementation processes
Manage accounts receivable balances and escalate as necessary
Conduct at least eight customer meetings per month with formal agendas and action items
Hold quarterly meetings with the National Account Sponsor for each account
Submit national account details for monthly Executive Summaries by the sixth day of each month
Update each account’s SOP and Strategic Account Plan twice per year
Conduct a quarterly business review for each assigned account

Requirements

What you’ll need

Excellent organizational skills
Excellent written and verbal skills
Excellent presentation and interpersonal skills
3+ years’ experience in transportation industry logistics and/or freight forwarding
5+ years’ experience in account management
Thorough knowledge of successful sales techniques
Strong computer skills including Microsoft Office suite
Detail oriented, able to multitask and meet deadlines
Self-motivated, able to work in a team and independently
Must satisfy applicable work authorization requirements
Background check required; felony convictions may affect hiring under applicable customs brokerage regulations

Benefits

Comp & perks

Equal opportunity employment
Background check and work authorization verification as required
Consideration of qualified applicants without regard to protected characteristics