JAS Worldwide

Account Manager

• Manage, maintain, and grow multiple clients within the assigned geography and branch
• Coordinate efforts with Regional Account Managers, Global Account Managers, and local operations
• Manage national commercial relationships and identify business at risk and new client opportunities
• Create, review, obtain sign-off for, and distribute client SOPs
• Ensure local operations understand client expectations and requirements
• Create, monitor, and distribute client reports
• Conduct monthly business reviews and quarterly business reviews with assigned clients
• Communicate operational performance feedback and corrective or preventative actions to operations and account management teams
• Maintain daily account activities and manage operational and finance escalations according to client SOPs
• Coordinate client spot quote requests with branch product teams and ensure timely delivery to clients
• Develop and maintain account profiles and strategic development strategies
• Develop one client Continuous Improvement project plan and one internal JAS Continuous Improvement project plan per year for each client
• Ensure alignment with global, regional, and local account team members
• Participate in tender and regional implementation processes
• Manage accounts receivable balances and escalate as necessary
• Conduct at least eight customer meetings per month with formal agendas and action items
• Hold quarterly meetings with the National Account Sponsor for each account
• Submit national account details for monthly Executive Summaries by the sixth day of each month
• Update each account’s SOP and Strategic Account Plan twice per year
• Conduct a quarterly business review for each assigned account

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National Account Manager