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Associate Director, Campaign Orchestration – EU/INTL
Jazz Pharmaceuticals. Inform orchestration decisions using customer needs, behaviors, care pathways, sites of care, and market dynamics .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in omnichannel campaign orchestration and the ability to design and execute coordinated engagement plans within a matrixed enterprise environment. Proficient in leveraging audience engagement data and performance analytics to drive campaign effectiveness and improve customer experience.
Highest-signal resume keywords
Omnichannel Campaign OrchestrationCampaign PlanningCustomer Experience (CX) CapabilitiesAudience Engagement DataPerformance Measurement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Campaign OrchestrationEngagement Plan DesignData AnalyticsPerformance TrackingOrchestration LogicKPI TrackingCross-Channel EngagementMarket Dynamics AnalysisCustomer Journey MappingComplex Initiative Management
Soft Skills
Cross-Functional CollaborationStrategic ThinkingProblem SolvingCommunicationFeedback Provision
Tools & Technologies
Enterprise CX PlatformsGlobal Capability ProductsAudience Engagement ToolsCampaign Execution Tools
Certifications & Qualifications
Bachelor’s DegreeAdvanced Degree (MBA Preferred)
Industry Keywords
Pharmaceutical IndustryHealthcareRegulated IndustriesRare DiseaseSpecialty Brands
About the role
Key responsibilities & impact- Inform orchestration decisions using customer needs, behaviors, care pathways, sites of care, and market dynamics
- Shape cross-functional engagement strategies and resolve orchestration tradeoffs
- Orchestrate coordinated omnichannel campaigns aligned with customer journeys
- Apply next-best-action frameworks and orchestration logic to sequence and prioritize customer touchpoints
- Own audience orchestration delivery and translate strategy into sequenced cross-channel engagement
- Define and oversee branded, non-branded, and unbranded media strategies
- Drive media activation and performance measurement
- Partner with Customer Analytics & Insights and Customer Orchestration teams to improve performance
- Leverage global capabilities, standards, and tools for scalable campaign execution
- Refine sequencing and effectiveness using performance, engagement, and audience experience insights
- Track KPIs and escalate risks and issues
- Provide feedback to strengthen enterprise CX and customer orchestration standards
- Collaborate with brand, medical, analytics, field engagement, enterprise CX, franchise, and functional teams
- Share insights, risks, and learnings with CX peers and leadership
- Partner with US campaign teams to adapt capabilities for EU and international regulatory landscapes
- Report to the Sr. Director of Campaign Orchestration Lead
Requirements
What you’ll need- Bachelor’s degree in business, healthcare, technology, or related field
- 8+ years of experience in omnichannel campaign orchestration, campaign planning, or related CX capabilities within a pharmaceutical organization outside of the US market
- Expert knowledge of global omnichannel campaign orchestration
- Ability to design and execute coordinated engagement plans
- Ability to translate brand and audience strategy into orchestration requirements, workstreams, and execution plans within a matrixed enterprise environment
- Deep understanding of omnichannel data, media and campaign analytics
- Proficiency using audience engagement, performance, and experience data
- Experience leveraging enterprise CX platforms, data inputs, and global capability products
- Ability to independently own complex, cross-functional orchestration initiatives from strategy through execution
- Advanced degree (MBA or relevant graduate degree) preferred
- Experience in healthcare, pharmaceutical, or other highly regulated industries preferred
- Experience working in rare disease or specialty brands preferred
- Willingness to travel 20–30%
Benefits
Comp & perks- Medical, dental and vision insurance
- Retirement savings plan
- Flexible paid vacation
- 20–30% travel eligibility/requirement