Associate Director, Patient Support Services

Jazz Pharmaceuticals

. Develop strategies and initiatives supporting JazzCares across Sleep, EMD, and Oncology franchises .

Posted 10/2/2026full-timeRemote • United StatesSenior💰 $160,000 - $240,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing patient support services strategies within the biopharmaceutical industry, with a strong focus on improving patient access and collaboration across cross-functional teams. Proven ability to manage complex projects, vendor relationships, and operational performance metrics.

Highest-signal resume keywords

Patient Support ServicesHub OperationsAccess MarketingMedicare Part D ReimbursementProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KPI TrackingOperational Performance MetricsBudget ReconciliationSLA MonitoringAccess StrategiesProgram DevelopmentContent CreationTraining DevelopmentMarket Access StrategiesPatient Assistance Programs

Soft Skills

Interpersonal CommunicationInfluencing Without AuthorityCollaborationProblem-SolvingAttention to Detail

Tools & Technologies

Access ToolsVendor Management SystemsPresentation SoftwareProject Management Software

Industry Keywords

Biopharmaceutical IndustryOncologySleep MedicineNeuroscienceRare Disease ProductsPatient AdvocacyField AccessField Reimbursement

About the role

Key responsibilities & impact

Develop strategies and initiatives supporting JazzCares across Sleep, EMD, and Oncology franchises
Evolve, enhance, and execute hub and patient support services strategies
Collaborate on market trends and lead projects to refine strategies and optimize programs
Plan and implement access strategies, programs, tactics, and messaging aligned with market access strategies
Deliver seamless, high-touch customer experiences with cross-functional teams
Develop hub priorities, content, navigation tools, and training for commercial meetings and customer-facing teams
Serve as an internal access services subject matter expert
Oversee access tools, content, and programs including copay assistance, patient assistance, bridge programs, and AFP mitigation
Develop, track, and report KPIs and operational performance metrics
Attend professional, provider, and patient advocacy conferences
Direct vendor and agency partners, including SLA and budget oversight
Collaborate with Field Access and Field Reimbursement teams on workflows, processes, and training
Prepare executive-level presentations for QBRs and senior leadership updates
Partner with Access & Reimbursement, Specialty Trade & Distribution, Brand Marketing, Sales, Field Access, Regulatory, and Patient Advocacy teams

Requirements

What you’ll need

Bachelor’s degree preferred (or an equivalent of directly relevant industry experience may be considered)
8+ years of progressive experience in patient support services, hub operations, access marketing, or healthcare operations within the biopharmaceutical industry
Direct experience supporting specialty and/or rare disease products strongly preferred
Experience in Sleep medicine, Neuroscience/EMD, or Oncology strongly preferred
Medicare Part D/commercial reimbursement acumen strongly preferred
Proven track record of leading complex, high-impact projects and strategic initiatives from concept to execution
Experience managing third-party hub vendors, specialty pharmacies, and creative agencies, including scoping, SLA monitoring, and budget reconciliation
Ability to influence without authority, build consensus, and collaborate across matrixed organizational teams
Outstanding interpersonal, written, and verbal communication skills
Extensive experience presenting to diverse audiences and senior leaders
Deep commitment to improving patient access, affordability, and adherence
Results-oriented mindset, attention to detail, problem-solving capabilities, and adaptability
Ability to travel up to 30% for corporate meetings, vendor visits, and professional/patient conferences

Benefits

Comp & perks

Discretionary annual cash bonus or incentive compensation
Discretionary equity grants
Medical insurance
Dental insurance
Vision insurance
401k retirement savings plan
Flexible paid vacation
Remote work arrangement