IT Help Desk Associate

JC Davis Power

. Monitor IT and helpdesk channels and resolve everyday issues, including password resets, login problems, and access requests .

Posted 10/19/2026full-timeElgin • Texas • United StatesJuniorMid-Level💰 $28 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support and help desk operations, with a strong focus on troubleshooting macOS, Windows, and iOS devices. Proficient in managing user accounts, onboarding processes, and utilizing ticketing systems to ensure efficient resolution of technical issues.

Highest-signal resume keywords

IT Support ExperienceTroubleshooting SkillsGoogle Workspace ProficiencyMicrosoft 365 ProficiencyTicketing System Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingUser Account ManagementDevice ConfigurationOnboarding ProcessesInventory TrackingAccess ManagementDevice RecoveryPassword ResetsLogin Problem ResolutionTechnical Documentation

Soft Skills

Clear CommunicationPatienceOrganizational SkillsAdaptabilityReliability

Tools & Technologies

SalesforceGoogle WorkspaceMicrosoft 365QuoSlackTechFormsLinearApple Business ManagerMosyleWindows Toughbooks

Certifications & Qualifications

CompTIA A+Google IT Support Certificate

Industry Keywords

Help DeskIT SupportRemote SupportOn-Call SupportDevice ManagementTechnical SupportUser SupportTicketing SystemMacOS SupportWindows Support

Tech Stack

Tools & technologies

iOSMacOS

About the role

Key responsibilities & impact

Monitor IT and helpdesk channels and resolve everyday issues, including password resets, login problems, and access requests
Support Salesforce, Google Workspace, Microsoft 365, Quo, Slack, TechForms, and other internal applications
Execute new-hire onboarding tickets in Linear from start to finish
Create accounts, set up MacBooks, iPhones, and Windows Toughbooks, and configure cell lines
Handle offboarding and device recovery processes
Create user accounts and configure permissions across core platforms
Triage incoming requests and route higher-level tickets to IT, Solutions Engineering, or Software Development
Track device inventory and flag reordering needs
Ship equipment to new hires or work yards and record tracking details in tickets
Help new team members become comfortable with company tools and platforms
Provide future rotational weekend on-call support

Requirements

What you’ll need

1-3 years of help desk or IT support experience
Hands-on troubleshooting experience
Comfortable supporting macOS, Windows, and iOS devices
Familiarity with Google Workspace, Microsoft 365, Apple Business Manager, and/or Mosyle
Patience and clear, friendly communication when supporting remote users
Organized and detail-oriented; able to document work clearly in tickets
Adaptable and eager to learn new tools and processes
Available for rotational on-call weekend support
Self-directed and reliable when working remotely
Reliable high-speed internet and a dedicated, distraction-free workspace
Preferred: Admin experience in Mosyle, Apple Business Manager, Google Workspace, and/or Microsoft 365
Preferred: Experience with a ticketing system such as Linear, Jira, or similar
Preferred: A recent degree or certificate in IT, computer science, or a related field
Preferred: CompTIA A+, Google IT Support Certificate, or similar certification
Located in Texas, specifically the Austin, DFW, or San Antonio metro areas
Willing to travel to Austin for quarterly in-person department meetings

Benefits

Comp & perks

100% company-paid medical coverage premiums for you and your family, including spouse or partner and children
Company-paid group life insurance for every employee
Employee-paid dental, vision, short and long term disability, additional life, accident, illness, and hospital indemnity options available
401k with 4% matching
PTO
Paid holidays
Birthday off
Company-provided tools, equipment, and technology
Supportive, safety-first, people-first culture