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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing delivery and installation teams, ensuring customer satisfaction through effective operational decision-making and adherence to safety and SOP standards. Capable of collaborating with stakeholders and implementing performance improvements while managing resources efficiently.
Highest-signal resume keywords
LeadershipOperational SkillsCustomer FocusCommunication SkillsCollaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
RecruitmentTrainingSchedulingPerformance ImprovementContract ManagementDelivery RoutingInventory ManagementKPI AnalysisSafety ComplianceVehicle Maintenance
Soft Skills
Team EngagementProblem SolvingStakeholder CommunicationDecision MakingPrioritization
Industry Keywords
Final Mile OperationsBig & Bulky OperationsInstallation ManagementSOPsCustomer Experience
About the role
Key responsibilities & impact- Provide leadership to ensure a great customer experience is delivered safely and efficiently
- Manage JD drivers and installers, including recruitment, training, scheduling, holiday management, disciplinary processes, and development planning
- Manage contracts for DSP installation crews
- Ensure delivery routing meets customer promises, operating SOPs, and safety requirements
- Assign crews to tasks aligned with their qualifications and flex delivery capacity with DSPs
- Oversee inbound order receipt, vehicle loading, reverse-order returns, and dispatch to the central warehouse
- Ensure vehicle checks, maintenance processes, driving licence checks, and fuel card management are completed and recorded
- Manage delivery and installation teams on the road and advise on operational decisions
- Investigate customer complaints, accidents, vehicle or product damage, and KPI misses
- Implement performance improvements and communicate clearly with stakeholders
- Manage tools and consumables inventory for JD and DSP crews and request replenishment
Requirements
What you’ll need- Great leadership/engagement of teams who operate away from the Delivery Station
- Customer focus and ability to use SOPs to make practical decisions prioritising customers’ needs
- Collaboration with internal and external stakeholders
- Strong operational skills and ability to prioritise
- Strong communication skills with internal and external colleagues and customers
- Preferable experience in final mile, big & bulky operations, and/or installations
Benefits
Comp & perks- Competitive salary
- Supportive, people-first culture
- Opportunities to grow skills and make a real impact
- Diverse and inclusive workplace
- Equal opportunity employment