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JD.COM

Key Account Manager

JD.COM

. Develop, manage, and grow key accounts across Europe .

Posted 10/27/2026full-timeDüsseldorf • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and managing key accounts across Europe, with a strong focus on integrated logistics solutions and customer lifecycle management. Proven ability to build relationships with stakeholders and drive revenue growth through strategic planning and cross-functional collaboration.

Highest-signal resume keywords
Key Account ManagementIntegrated Logistics SolutionsCustomer Lifecycle ManagementRFQ/RFP CoordinationRevenue Growth Strategy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Needs AnalysisSolution DesignCommercial NegotiationBusiness ReviewsPipeline ManagementSales ForecastingContract ManagementProject ImplementationOperational Risk IdentificationCustomer Satisfaction Assessment
Soft Skills
Relationship BuildingCollaborationCommunicationProblem SolvingStakeholder Management
Industry Keywords
Supply Chain ManagementLogistics OperationsWarehousingTransportationB2B FulfillmentE-commerce LogisticsInternational FreightLast-Mile DeliveryWarehouse AutomationCross-Border Supply Chain

About the role

Key responsibilities & impact
  • Develop, manage, and grow key accounts across Europe
  • Understand customers’ supply chains, logistics operations, and business models to identify growth opportunities
  • Build and maintain long-term relationships with procurement, supply chain, logistics, operations, and senior management stakeholders
  • Expand accounts from individual logistics services to integrated end-to-end logistics solutions
  • Manage the full customer lifecycle from opportunity development, needs analysis, solution design, pricing, and commercial negotiation through contract signing and implementation
  • Conduct regular Business Reviews to assess performance, customer satisfaction, and growth opportunities
  • Identify customer needs, operational risks, and service issues and coordinate internal resources for solutions
  • Increase customer revenue, gross profit, and depth of partnership
  • Work with Solution, Operations, Finance, Legal, and other cross-functional teams to develop integrated logistics solutions
  • Lead and coordinate major RFQ/RFP/tender projects
  • Follow project implementation to ensure commercial commitments align with operational delivery
  • Own revenue, gross profit, collections, and business growth across assigned accounts
  • Build and manage customer pipeline, forecast, and sales funnel
  • Report on account performance, key projects, business opportunities, and risks
  • Develop annual account plans and strategic growth plans
  • Drive key account project implementation across multiple countries and business lines
  • Coordinate resources to resolve operational, cost, service-quality, and contractual issues

Requirements

What you’ll need
  • Experience developing, managing, and growing key accounts across Europe
  • Deep understanding of customers’ supply chains, logistics operations, and business models
  • Experience identifying opportunities across warehousing, transportation, fulfillment, distribution, and integrated supply chain solutions
  • Ability to build and maintain relationships with Procurement, Supply Chain, Logistics, Operations, and senior management stakeholders
  • Experience managing the full customer lifecycle from opportunity development through contract signing and project implementation
  • Experience with needs analysis, solution design, pricing, commercial negotiation, and Business Reviews
  • Ability to identify customer needs, operational risks, and service issues and coordinate internal resources
  • Experience developing integrated logistics solutions with cross-functional teams
  • Experience leading and coordinating RFQ, RFP, and tender projects
  • Knowledge of European warehousing and warehousing & distribution
  • Knowledge of B2B/B2C fulfillment and e-commerce logistics
  • Knowledge of international ocean and air freight
  • Knowledge of European line-haul and last-mile delivery
  • Knowledge of reverse logistics/returns and bulky and oversized logistics
  • Knowledge of warehouse automation
  • Knowledge of China–Europe cross-border supply chain solutions
  • Experience owning revenue, gross profit, collections, pipeline, forecast, sales funnel, and business growth
  • Experience developing annual account plans and strategic growth plans
  • Ability to collaborate with sales, operations, warehousing, transportation, product, finance, and legal teams across European markets

Benefits

Comp & perks
  • Competitive salary
  • Great locations
  • Supportive, people-first culture
  • Opportunities to take on meaningful challenges, grow skills, and make a real impact