Customer Success Analyst

JDPA LIMITED

. Analyze and execute renewals for Chrome’s SMB customers .

Posted 9/16/2026full-timeRemote • United StatesJuniorMid-Level💰 $56,500 - $65,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer data analysis and renewal processes, focusing on customer retention strategies and account growth. Proficient in utilizing AI tools and CRM systems to enhance customer experience and drive measurable revenue growth.

Highest-signal resume keywords

Customer Data AnalysisRenewal Process ManagementProcess AutomationCommunication SkillsSubscription-Based Products Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisUsage Pattern InterpretationExcelProcess Automation KnowledgeCustomer Retention Strategies

Soft Skills

Interpersonal SkillsProblem-Solving AbilityCustomer FocusCollaborationAdaptability

Tools & Technologies

CRM SystemsMicrosoft Copilot

Industry Keywords

Customer SuccessAccount ManagementChurn PreventionContract RenewalData Products

About the role

Key responsibilities & impact

Analyze and execute renewals for Chrome’s SMB customers
Ensure customers achieve measurable revenue growth from Chrome’s products, data, and services
Build relationships with Chrome Customer Success and Sales teams
Monitor account health and customer usage
Identify client risks and collaborate to deliver an exceptional customer experience and strong retention
Serve as the primary point of contact and advocate for assigned customers
Develop customer-retention and churn-prevention strategies
Collaborate with customers to renew contract terms, pricing, and modifications
Partner with Sales, Legal, and Finance to facilitate renewal processes
Monitor product usage to identify account-growth risks and opportunities
Generate reports on account performance and business impact
Support reversal of potential downsells and identify upselling opportunities
Execute annual customer renewals with the Customer Success Director and assigned customers
Analyze renewals based on customer product-usage patterns
Support process-automation development
Maintain accurate customer records, success plans, and risk indicators in CRM systems
Provide feedback shaping renewals, success playbooks, and process automation
Contribute to team enablement by sharing insights and process improvements

Requirements

What you’ll need

2-4 years of experience analyzing customer data and usage patterns to identify trends and insights
Excellent communication and interpersonal skills
Ability to interpret usage, adoption, pricing, and health-score data to drive action and decision-making
Comfortable working with AI tools such as Microsoft Copilot
Basic knowledge of Excel
Knowledge of process automation helpful
Ability to effectively manage priorities while maintaining a high level of customer focus
Demonstrated problem-solving ability and comfort navigating ambiguity and working in cross-functional teams
Knowledge of subscription-based data products and services desirable
Must be legally authorized to work in the country where employment is offered
JD Power does not provide employment sponsorship for this position

Benefits

Comp & perks

Flexible work arrangements
Opportunities for learning and development