JDPA LIMITED

Financial Planning and Analysis

• Lead budgeting, planning, forecasting, reporting, and financial performance management for key areas across the Dealer and FSAAS verticals
• Create and enhance financial models, KPI dashboards, reporting tools, and planning frameworks
• Use Tableau, Power BI, or similar BI tools, SQL, Databricks, Snowflake, and financial systems to deliver scalable reporting
• Develop insights and recommendations on budget performance, variance drivers, forecast risks and opportunities, investment trade-offs, and cost optimization
• Support monthly and quarterly executive and board-level materials
• Translate complex financial and operational data into clear narratives for senior technology and product leadership
• Drive cross-functional planning with Sales, Marketing, and Customer Success
• Identify and implement process improvements and automation opportunities, including AI tools and data automation
• Lead ad hoc financial analyses and special projects for FP&A leadership, the CFO, and Dealer & FSAAS leadership
• Frame business questions, build analyses, and communicate actionable recommendations

Senior Analyst, FP&A

Full-stack Engineer

• Contribute to all phases of the Software Development Lifecycle through analysis, design, implementation, verification, and maintenance
• Develop a detailed technical understanding of client needs and project requirements
• Collaborate with technical stakeholders to create detailed work package estimates
• Create, prioritize, assign, and monitor software development tasks for assigned projects
• Lead and coordinate day-to-day execution for Engineering team members
• Serve as the primary point of contact for project team status updates
• Design and code software applications from business and technical specifications using AI-assisted development tools
• Develop and execute unit, component, and integration tests
• Perform code reviews, including reviews of AI-generated code
• Investigate and resolve complex technical issues for assigned projects
• Contribute to technical and end-user product documentation
• Apply secure coding practices and consider production observability, debuggability, and maintainability

Software Developer IV

• Collaborate with team members and stakeholders to translate business problems into technical solutions
• Design and code software from business and technical specifications
• Maintain quality, security, and adherence to team standards
• Perform code reviews, identify defects, and recommend improvements
• Investigate and resolve complex and time-sensitive technical issues for supported applications
• Contribute to technical and end-user product documentation and design artifacts
• Enforce engineering best practices and identify security vulnerabilities
• Use AI to accelerate design, development, and documentation while reviewing generated code and assets
• Mentor junior engineers on technologies, processes, and industry domain knowledge
• Support research and insights solutions that help customers make informed decisions

Manager

• Lead end-to-end execution of strategic initiatives, product launches, and business priorities from planning through implementation
• Own project outcomes, establish clear plans, manage risks, and ensure successful delivery against business objectives
• Lead cross-functional teams, driving alignment, decision-making, and accountability across stakeholders
• Build trusted relationships with leaders and partners to influence outcomes and achieve results without direct authority
• Anticipate challenges, remove obstacles, and independently resolve issues to maintain momentum on critical initiatives
• Drive customer engagement programs, advisory councils, and strategic partnership initiatives
• Develop executive-ready communications, progress updates, and recommendations for leadership
• Identify and implement process improvements that enhance execution, operational effectiveness, and customer experience
• Serve as a trusted leader across Dealer Solutions and PTA stakeholders, influencing priorities and driving accountability for execution

Senior Manager, Dealer Solutions Execution – Programs

Business Development Rep

• Prospect, develop, and close new business across assigned Direct Markets territories and dealership-facing customer segments
• Manage assigned opportunities, accounts, dealer groups, and customer relationships within the Direct Markets channel
• Build consultative relationships with dealership decision-makers
• Conduct discovery to understand dealership business needs across F&I, digital retailing, inventory management, lead generation, vehicle acquisition, customer experience, marketing, reporting, and operational performance
• Position JD Power Dealer Solutions as a connected portfolio of capabilities
• Deliver product positioning, discovery, demonstrations, proposals, and executive-level presentations
• Identify cross-sell and upsell opportunities and create account plans
• Maintain pipeline management, CRM hygiene, opportunity documentation, activity tracking, and forecast accuracy
• Coordinate with Product, Customer Success, Professional Services, Marketing, Finance, Legal, Revenue Operations, Sales Operations, and Executive Leadership
• Represent JD Power at dealerships, dealer group meetings, trade shows, industry events, partner meetings, and virtual customer engagements
• Provide market feedback to leadership and Product teams
• Support informal mentoring, onboarding, solution knowledge sharing, and best-practice development

Business Development Manager, Direct Markets

Customer Success Manager

• Serve as the data analytics lead and trusted advisor for one or more OEM clients
• Apply analytical expertise and industry knowledge to support automotive quality and warranty reduction decisions
• Analyze industry trends using advanced business intelligence tools such as Palantir and Tableau
• Perform complex data manipulation and develop repeatable, scalable analyses
• Translate complex data into clear, compelling insights for client decision-making
• Serve as the primary customer success analyst for assigned OEM clients
• Help clients leverage JD Power data and analytics to generate high-value insights
• Identify opportunities and solutions supporting warranty benchmarking, reduction, and root cause analysis
• Act as a subject matter expert on U.S. automotive quality and warranty reduction
• Produce in-depth analyses of industry trends, competitive dynamics, and OEM warranty strategies
• Lead client discussions, including onboarding and training for new product users
• Develop and deliver presentations demonstrating the value of JD Power’s data and services
• Present insights and recommendations to senior leadership and executive audiences

Senior Analyst, OEM Customer Success

• Serve as the primary point of contact and advocate for an assigned portfolio of automotive dealers and dealer groups
• Build customer relationships and act as a strategic advisor
• Develop retention strategies and prevent churn
• Create customer success plans and measurable outcomes
• Represent the Voice of Customer and partner on product enhancements
• Conduct QBRs/EBRs with highest-tier customers
• Monitor product usage to identify risks and account-growth opportunities
• Develop renewal and growth plans with Sales to drive Net Revenue Retention
• Identify and communicate ROI stories and value outcomes
• Identify upsell and cross-sell opportunities for existing Darwin customers
• Resolve customer issues cross-functionally with Customer Solutions, Product, Sales, Implementation, and Customer Support
• Improve internal processes, customer experience, and product playbooks
• Support smooth transitions from Implementation to business-as-usual
• Maintain accurate customer records, success plans, and risk indicators in CRM systems
• Provide feedback on success playbooks and health scoring
• Contribute insights, case studies, and process improvements to team enablement
• Collaborate globally on multi-region customers

Account Manager

• Own an individual sales quota focused on high-value new business and expansion opportunities
• Drive cross-sell and upsell growth within existing customer accounts
• Lead complex, strategic sales cycles involving senior customer stakeholders and executives
• Partner with Specialist Sellers, Customer Solutions, Product, Marketing, and Customer Success teams
• Own and lead overall account strategy for assigned strategic clients
• Establish priorities, coordinate pursuits, and drive alignment across account teams and opportunities
• Develop and execute comprehensive account plans aligned to customer objectives and growth priorities
• Build and maintain executive-level relationships across customer organizations
• Conduct regular strategic business reviews with senior client stakeholders
• Coordinate executive engagement opportunities between customers and JD Power executives
• Serve as the primary point of alignment across internal JD Power stakeholders
• Contribute market insights and customer feedback to strategy, product development, and go-to-market initiatives
• Identify whitespace opportunities, emerging customer needs, and growth areas
• Drive bookings growth, retention, account expansion, and customer satisfaction

Senior Director, FSAAS Strategic Account Lead

• Analyze and execute renewals for Chrome’s SMB customers
• Ensure customers achieve measurable revenue growth from Chrome’s products, data, and services
• Build relationships with Chrome Customer Success and Sales teams
• Monitor account health and customer usage
• Identify client risks and collaborate to deliver an exceptional customer experience and strong retention
• Serve as the primary point of contact and advocate for assigned customers
• Develop customer-retention and churn-prevention strategies
• Collaborate with customers to renew contract terms, pricing, and modifications
• Partner with Sales, Legal, and Finance to facilitate renewal processes
• Monitor product usage to identify account-growth risks and opportunities
• Generate reports on account performance and business impact
• Support reversal of potential downsells and identify upselling opportunities
• Execute annual customer renewals with the Customer Success Director and assigned customers
• Analyze renewals based on customer product-usage patterns
• Support process-automation development
• Maintain accurate customer records, success plans, and risk indicators in CRM systems
• Provide feedback shaping renewals, success playbooks, and process automation
• Contribute to team enablement by sharing insights and process improvements

Senior Analyst, FP&A

Software Developer IV

Software Developer IV

Senior Manager, Dealer Solutions Execution – Programs

Business Development Manager, Direct Markets

Business Development Manager, Direct Markets

Senior Analyst, OEM Customer Success

Customer Success Manager

Senior Director, FSAAS Strategic Account Lead

Customer Success Analyst