Customer Success Manager

JDPA LIMITED

. Serve as the primary point of contact and advocate for an assigned portfolio of automotive dealers and dealer groups .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSenior💰 $56,500 - $74,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management and retention strategies, with a strong focus on driving Net Revenue Retention through upsell and cross-sell opportunities. Proficient in analyzing customer data to inform strategic decisions and improve customer success outcomes.

Highest-signal resume keywords

Customer Relationship ManagementNet Revenue Retention StrategiesAnalytical MindsetCross-Functional CollaborationAutomotive Industry Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Success PlansData AnalysisRetention StrategiesRisk IdentificationCRM Systems Management

Soft Skills

Relationship-BuildingCommunication SkillsInterpersonal SkillsProblem-Solving AbilityInfluencing Skills

Industry Keywords

Automotive DealersF&I ManagementSubscription-Based ProductsVoice of CustomerQBRs/EBRs

About the role

Key responsibilities & impact

Serve as the primary point of contact and advocate for an assigned portfolio of automotive dealers and dealer groups
Build customer relationships and act as a strategic advisor
Develop retention strategies and prevent churn
Create customer success plans and measurable outcomes
Represent the Voice of Customer and partner on product enhancements
Conduct QBRs/EBRs with highest-tier customers
Monitor product usage to identify risks and account-growth opportunities
Develop renewal and growth plans with Sales to drive Net Revenue Retention
Identify and communicate ROI stories and value outcomes
Identify upsell and cross-sell opportunities for existing Darwin customers
Resolve customer issues cross-functionally with Customer Solutions, Product, Sales, Implementation, and Customer Support
Improve internal processes, customer experience, and product playbooks
Support smooth transitions from Implementation to business-as-usual
Maintain accurate customer records, success plans, and risk indicators in CRM systems
Provide feedback on success playbooks and health scoring
Contribute insights, case studies, and process improvements to team enablement
Collaborate globally on multi-region customers

Requirements

What you’ll need

Minimum three years of F&I or Sales Management dealership experience
Alternative: five years of related automotive vendor experience in automotive finance
Excellent relationship-building, communication, and interpersonal skills
Confidence partnering with senior decision-makers
Analytical mindset and ability to interpret usage, adoption, NPS, and health-score data
Demonstrated problem-solving ability and ability to influence cross-functional teams
Knowledge of subscription-based data products and services is desirable
Strong customer focus
Must be legally authorized to work in the country where employment is offered
JD Power does not provide employment sponsorship for this position

Benefits

Comp & perks

Flexible work arrangements
Opportunities for learning and development
Reasonable accommodations throughout the recruitment process
Virtual-first work environment