Customer Support Specialist

JDPA LIMITED

. Serve as the first point of contact for customer inquiries related to usability, configuration, data, integrations, and software behavior .

Posted 11/2/2026full-timeRemote • Canada, United StatesJunior💰 CA$20 - CA$24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support and technical troubleshooting within automotive software and data platforms, with strong analytical and communication skills to effectively resolve issues and enhance customer satisfaction.

Highest-signal resume keywords

Customer Support ExperienceTechnical TroubleshootingAutomotive Software SupportCRM and Ticketing SystemsAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Software IssuesData IntegrationAPI ManagementWorkflow ManagementData Validation

Soft Skills

Excellent Communication SkillsStrong Organizational SkillsCustomer-Focused ApproachAttention to DetailEmpathy

Tools & Technologies

Salesforce Service CloudREST APIsSOAP APIsJSON Data FormatXML Data Format

Industry Keywords

Automotive Data ConceptsDealership ExperienceOEM ExperienceF&I SystemsHigh-Volume Support

Tech Stack

Tools & technologies

CloudSOAP

About the role

Key responsibilities & impact

Serve as the first point of contact for customer inquiries related to usability, configuration, data, integrations, and software behavior
Diagnose, troubleshoot, and resolve issues across automotive data and workflow platforms, escalating when appropriate
Communicate clearly and empathetically with customers regarding solutions, system behavior, and next steps
Document customer interactions, troubleshooting efforts, and resolutions accurately within CRM and ticketing systems
Adhere to established workflows, service level agreements (SLAs), and escalation procedures
Collaborate with Product, Engineering, Data, Sales, and Customer Success teams to investigate issues and identify recurring trends
Contribute to knowledge base documentation, support playbooks, and continuous process improvement initiatives
Support customers through phone, email, chat, and case management systems
Provide frontline support to dealership users across applications, data, integrations, and services
Diagnose issues, guide users through complex workflows, and manage expectations in fast-paced dealer environments

Requirements

What you’ll need

Postsecondary education in Information Technology, Business, Finance, Computer Science, or a related field; equivalent practical experience will be considered
1-3 years of experience in customer support, technical support, service desk, or a related role within a SaaS, technology, or data-driven environment
Experience supporting dealer-facing or OEM-facing automotive software, applications, or data platforms
Experience troubleshooting software, data, authentication and access issues, reporting, integrations, APIs, payments, and customer workflows
Experience managing customer inquiries and escalating complex issues using defined support processes
Strong analytical, diagnostic, and problem-solving skills
Excellent written and verbal communication skills with a customer-focused approach
Ability to learn and navigate complex systems, products, and technical environments
Strong organizational skills with a high level of attention to detail
Availability to work flexible shifts, primarily Monday through Friday between 9:00 am and 7:00 pm EST
Availability to work occasional Saturdays, statutory holidays, overtime, and on-call schedules as business needs require
Candidates must be legally authorized to work in the country where employment is offered
JD Power does not provide employment sponsorship for this position
Preferred: Automotive retail, dealership, or OEM industry experience
Preferred: Familiarity with automotive data concepts, vehicle configuration/build data, incentives, VIN decoding, and F&I systems
Preferred: Working knowledge of REST and SOAP APIs, JSON and XML data formats
Preferred: Experience using CRM and ticketing platforms such as Salesforce Service Cloud
Preferred: Experience using diagnostic tools, testing utilities, and data validation tools
Preferred: Previous experience supporting customers in a high-volume, fast-paced software environment
Preferred: Experience with telephony systems and omnichannel support platforms

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
Retirement savings programs
Paid time off
Wellness programs
Flexible work arrangements
Opportunities for learning and development
Other company-sponsored benefits