Customer Support Specialist

JDPA LIMITED

. Serve as the first point of contact for customer inquiries about usability, configuration, data, and software behavior .

Posted 10/5/2026full-timeRemote • United States, CanadaJunior💰 $21 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support for automotive software and data platforms, with strong skills in troubleshooting, communication, and process adherence. Proficient in using CRM and ticketing systems to manage inquiries and document resolutions effectively.

Highest-signal resume keywords

Customer Support ExperienceAutomotive Software TroubleshootingCRM and Ticketing Systems ProficiencyREST/SOAP APIs KnowledgeAnalytical and Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingData ValidationF&I Systems SupportVIN DecodingAPI ManagementConfiguration/Build DataPayments ProcessingReportingJSON/XMLSaaS Support

Soft Skills

Clear CommunicationOrganizational SkillsAttention to DetailEmpathyCollaboration

Tools & Technologies

Salesforce Service CloudTicketing SystemsDiagnostic ToolsInternal Test Utilities

Industry Keywords

Automotive Data ConceptsDealer SupportOEM-Facing SoftwareService Desk SupportTechnical Support

Tech Stack

Tools & technologies

CloudSOAP

About the role

Key responsibilities & impact

Serve as the first point of contact for customer inquiries about usability, configuration, data, and software behavior
Diagnose, troubleshoot, and resolve issues across automotive data and workflow platforms, escalating when appropriate
Explain solutions, system behavior, and next steps clearly and empathetically
Document cases thoroughly and accurately in CRM and ticketing systems
Follow defined workflows, SLAs, and escalation processes
Collaborate with Product, Engineering, Data, and Sales teams to resolve issues and surface recurring defects
Contribute to knowledge base content, playbooks, and continuous process improvements
Provide frontline customer support to dealership users across applications, data, integrations, and services

Requirements

What you’ll need

Postsecondary education in IT, Business, Finance, Computer Science, or equivalent practical experience
1–3 years of experience in customer, technical, or service desk support within a SaaS, data, or technology environment
Hands-on experience supporting dealer and OEM-facing automotive software and data platforms
Experience troubleshooting F&I systems, Authentication and Access, VIN decoding, incentives, configuration/build data, APIs, payments, reporting, and real dealer cases
Experience supporting customers across phone, email, chat, and ticketing systems
Experience managing customer inquiries and escalating complex issues using defined processes
Familiarity with automotive data concepts and systems
Working knowledge of REST/SOAP APIs and JSON/XML
Experience with CRM and ticketing platforms such as Salesforce Service Cloud
Comfort using diagnostic tools, internal test utilities, and data validation tools
Strong analytical, triage, and troubleshooting skills
Clear written and verbal communication
Strong organizational habits and attention to detail
Demonstrated ability to learn complex systems and product ecosystems
Availability to work flexible shifts, primarily Monday–Friday 12pm–9pm EST, Saturday 10am–4pm EST including statutory holidays and overtime as needed; some service teams operate 24x7x365
Candidates must be legally authorized to work in the country where employment is offered
JD Power does not provide employment sponsorship for this position

Benefits

Comp & perks

Flexible work arrangements
Opportunities for learning and development
Reasonable accommodations throughout the recruitment process for individuals with disabilities or other protected needs