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J
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing dealer accounts and enhancing customer support through effective communication and collaboration. Proficient in Salesforce CRM and data management, with a strong focus on process improvement and stakeholder coordination.
Highest-signal resume keywords
Customer Support ExperienceSalesforce CRM ProficiencyData Management SkillsCommunication SkillsProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementData ValidationTroubleshootingReporting ActivitiesCustomer Onboarding
Soft Skills
Verbal CommunicationWritten CommunicationCollaborationProblem-SolvingIndependence
Tools & Technologies
SalesforceMicrosoft OfficeExcel
Industry Keywords
Automotive Digital SpaceDealer EngagementCustomer SuccessProgram Management
About the role
Key responsibilities & impact- Manage and support a portfolio of dealer accounts
- Monitor account performance and identify issues
- Coordinate with cross-functional teams to deliver solutions
- Increase dealer engagement, enrollments, and overall participation
- Process enrollments, activations, cancellations, buy/sell activities, and program changes
- Create, manage, and update Salesforce cases
- Monitor customer support tickets and escalations and provide timely resolution
- Maintain accurate customer, dealer, and program data
- Support data validation and review records for accuracy and completeness
- Troubleshoot program connections and integrations and escalate issues when necessary
- Participate in internal and external meetings and provide updates
- Share critical information, updates, and process changes with team members
- Collaborate with Partner Managers, Dealers, Vendors, Field Teams, and internal departments
- Assist with data audits and reporting activities
- Monitor inboxes, queues, and case assignments
- Maintain detailed records of customer interactions, resolutions, and follow-up activities
- Follow established processes and identify process-improvement opportunities
- Support customer onboarding, activation tracking, and stakeholder coordination
Requirements
What you’ll need- High School Diploma or equivalent
- Proven experience in customer support and success
- Background in the automotive digital space preferred
- Excellent verbal and written communication skills
- Hands-on experience with Salesforce CRM preferred
- Advanced proficiency in Excel and Microsoft Office tools
- Ability to work independently in a full-time, remote, work-from-home environment with a flexible schedule
- Candidates must be legally authorized to work in the country where employment is offered
- JD Power does not provide employment sponsorship for this position
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- Retirement savings programs
- Paid time off
- Wellness programs
- Flexible work arrangements
- Opportunities for learning and development
- Remote work-from-home environment
- Flexible schedule