Customer Support Specialist

JDPA LIMITED

. Serve as the first point of contact for customer inquiries related to usability, configuration, data, and software behavior .

Posted 10/5/2026full-timeRemote • CanadaJunior💰 CA$20 - CA$24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting automotive software and data platforms, with a strong focus on customer support and issue resolution. Proficient in using CRM and ticketing systems to document cases and manage customer inquiries effectively.

Highest-signal resume keywords

Customer Support ExperienceAutomotive Software TroubleshootingCRM and Ticketing Systems ProficiencyREST/SOAP APIs KnowledgePostsecondary Education in IT or Related Field

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingData ValidationF&I Systems SupportVIN DecodingAPI ManagementConfiguration/Build DataPayments ProcessingReportingJSON/XMLDiagnostic Tools

Soft Skills

Empathetic CommunicationCollaborationProblem-SolvingDocumentation SkillsAdaptability

Tools & Technologies

Salesforce Service CloudTicketing SystemsDiagnostic ToolsInternal Test Utilities

Industry Keywords

SaaSAutomotive Data ConceptsDealership SupportOEM-Facing SoftwareTechnical Support

Tech Stack

Tools & technologies

CloudSOAP

About the role

Key responsibilities & impact

Serve as the first point of contact for customer inquiries related to usability, configuration, data, and software behavior
Diagnose, troubleshoot, and resolve issues across automotive data and workflow platforms, escalating when appropriate
Clearly and empathetically explain solutions, system behavior, and next steps
Thoroughly and accurately document cases in CRM and ticketing systems
Adhere to defined workflows, SLAs, and escalation processes
Collaborate with Product, Engineering, Data, and Sales teams to resolve issues and surface recurring defects
Contribute to knowledge base content, playbooks, and continuous process improvements
Support dealership users across applications, data, integrations, and services
Complete training during the first 60–90 days on a 9am–5pm EST schedule

Requirements

What you’ll need

Postsecondary education in IT, Business, Finance, Computer Science, or equivalent practical experience
1–3 years of experience in customer, technical, or service desk support within a SaaS, data, or technology environment
Hands-on experience supporting dealer and OEM-facing automotive software and data platforms
Experience troubleshooting F&I systems, Authentication and Access, VIN decoding, incentives, configuration/build data, APIs, payments, reporting, and real dealer cases
Experience supporting customers across phone, email, chat, and ticketing systems
Experience managing customer inquiries and escalating complex issues using defined processes
Familiarity with automotive data concepts and systems
Working knowledge of REST/SOAP APIs and JSON/XML
Experience with CRM and ticketing platforms, such as Salesforce Service Cloud
Comfort using diagnostic tools, internal test utilities, and data validation tools
Availability to work flexible shifts, primarily Monday–Friday 12pm–9pm EST and Saturday 10am–4pm EST, including statutory holidays and overtime as needed
Legally authorized to work in Canada; JD Power does not provide employment sponsorship

Benefits

Comp & perks

Flexible work arrangements
Opportunities for learning and development
Reasonable accommodations throughout the recruitment process for individuals with disabilities or other protected needs