Implementation Specialist II

JDPA LIMITED

. Lead medium to large-scale implementation projects from kickoff through go-live and customer handoff .

Posted 11/4/2026full-timeRemote • United StatesMid-LevelSenior💰 $68,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing software implementation projects, ensuring quality and timely delivery while fostering strong customer relationships. Proficient in training delivery and risk management, with a focus on process improvement and team development.

Highest-signal resume keywords

Software ImplementationProject ManagementCustomer Relationship ManagementTraining DeliveryRisk Mitigation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation Project ManagementSoftware ConfigurationProcess ImprovementDocumentationOnboarding

Soft Skills

CommunicationProblem-SolvingPresentationFacilitationMentoring

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer SuccessStakeholder CommunicationImplementation LifecycleVirtual TrainingOnsite Training

About the role

Key responsibilities & impact

Lead medium to large-scale implementation projects from kickoff through go-live and customer handoff
Manage multiple concurrent implementation projects while maintaining quality and timeline commitments
Serve as the primary customer advisor throughout the implementation lifecycle
Configure software solutions based on customer requirements and business objectives
Independently deliver virtual and onsite training programs
Identify implementation risks and develop mitigation strategies
Partner with Support, Product, Customer Success, and Engineering teams to resolve issues
Monitor project scope, milestones, deliverables, and stakeholder communications
Build and maintain strong customer relationships that drive adoption and satisfaction
Mentor and support Implementation Specialist I team members
Serve as a subject matter expert on assigned products and implementation processes
Contribute to process improvements, documentation, and team development initiatives

Requirements

What you’ll need

High School Diploma or GED required
3-5 years of software implementation, onboarding, project management, training, or related experience
Experience managing multiple customer-facing projects simultaneously
Strong presentation, facilitation, communication, and problem-solving skills
Ability to work independently with minimal supervision
Up to 90% travel for onsite implementations, customer meetings, or company events, as required
Candidates must be legally authorized to work in the country where employment is offered
JD Power does not provide employment sponsorship for this position

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
Retirement savings programs
Paid time off
Wellness programs
Flexible work arrangements
Opportunities for learning and development