Senior Analyst, OEM Customer Success

JDPA LIMITED

. Serve as the data analytics lead and trusted advisor for one or more OEM clients .

Posted 9/22/2026full-timeRemote • United StatesSenior💰 $76,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data analytics and automotive industry trends, with a strong ability to analyze complex data sets and deliver actionable insights. Proficient in utilizing advanced business intelligence tools and presenting findings to executive audiences.

Highest-signal resume keywords

Data Analytics LeadershipAdvanced Excel ProficiencyPresentation Skills for ExecutivesExperience with Palantir FoundryAutomotive Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisComplex Data ManipulationRoot Cause AnalysisWarranty BenchmarkingPythonSparkSQLBusiness Intelligence ToolsJD Power Data UtilizationAutomotive Quality Analysis

Soft Skills

Client Relationship ManagementCommunication SkillsTraining and OnboardingProblem-SolvingLeadership Experience

Tools & Technologies

PalantirTableauExcelPowerPoint

Industry Keywords

Automotive IndustryWarranty ReductionProduct PlanningQuality ManagementConsulting

Tech Stack

Tools & technologies

PythonSparkSQLTableau

About the role

Key responsibilities & impact

Serve as the data analytics lead and trusted advisor for one or more OEM clients
Apply analytical expertise and industry knowledge to support automotive quality and warranty reduction decisions
Analyze industry trends using advanced business intelligence tools such as Palantir and Tableau
Perform complex data manipulation and develop repeatable, scalable analyses
Translate complex data into clear, compelling insights for client decision-making
Serve as the primary customer success analyst for assigned OEM clients
Help clients leverage JD Power data and analytics to generate high-value insights
Identify opportunities and solutions supporting warranty benchmarking, reduction, and root cause analysis
Act as a subject matter expert on U.S. automotive quality and warranty reduction
Produce in-depth analyses of industry trends, competitive dynamics, and OEM warranty strategies
Lead client discussions, including onboarding and training for new product users
Develop and deliver presentations demonstrating the value of JD Power’s data and services
Present insights and recommendations to senior leadership and executive audiences

Requirements

What you’ll need

5+ years of experience in automotive product planning, quality, product development, retail sales, reporting, consulting, or data and analytics roles
Bachelor’s degree
Proven ability to analyze large, complex data sets and translate findings into actionable insights
Advanced proficiency in Excel and PowerPoint
Experience creating and delivering presentations to executive-level audiences
Strong interest in and general understanding of trends within the automotive industry
Willingness to travel domestically within the US for on-site consultation up to 60% of the time
Candidates must be legally authorized to work in the country where employment is offered
JD Power does not provide employment sponsorship for this position
Preferred: Experience using Palantir Foundry
Preferred: Master’s degree or higher
Preferred: Experience with Python, Spark and SQL
Preferred: Experience bringing together data sets across multiple sources, with multiple dimensions and layers of complexity
Preferred: Previous leadership experience in past role

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
Retirement savings programs
Paid time off
Wellness programs
Flexible work arrangements
Opportunities for learning and development