Jeevan Technologies (a Nobl Q company)

Data Analyst

• Analyze large datasets to identify trends, anomalies, and actionable business insights
• Validate data accuracy, completeness, and consistency, investigate discrepancies, and recommend corrective actions
• Use AI-assisted analytics and automation tools to improve data profiling, scoring, and quality checks
• Translate analytical findings into actionable recommendations for business stakeholders and decision-makers
• Collaborate with business users to define reporting requirements, KPIs, and data-quality thresholds
• Document business and functional requirements, use cases, user stories, and test artifacts
• Track project tasks, status updates, risks, and escalations to ensure timely delivery
• Collaborate with technical teams to investigate root causes, resolve high-priority issues, and improve data quality
• Develop reports, dashboards, and performance metrics to support business objectives
• Support quality testing activities, including test case preparation, execution, results validation, and defect tracking

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ServiceNow

• Gather, analyze, and document business requirements for ServiceNow ITSM modules, including Incident Management, Problem Management, Change Management, Request Management, and Knowledge Management
• Conduct stakeholder interviews, workshops, and requirement-gathering sessions
• Identify process improvement opportunities
• Translate business requirements into functional specifications, user stories, acceptance criteria, and process flow diagrams
• Collaborate with ServiceNow developers, architects, and technical teams to ensure effective implementation
• Analyze ITSM processes and recommend improvements aligned with ITIL best practices
• Support configuration and implementation of ServiceNow ITSM solutions
• Prepare and maintain BRDs, functional specifications, process documentation, and project artifacts
• Participate in backlog grooming, sprint planning, and Agile ceremonies
• Develop and execute functional test scenarios and support User Acceptance Testing (UAT)
• Validate test results and coordinate defect resolution
• Manage stakeholder expectations, communicate project updates, and facilitate issue resolution
• Support change management, user training, and post-implementation activities

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