FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support with a focus on enhancing customer experience and retention. Proficient in using Zendesk and Hubspot for effective portfolio management and process documentation.
Highest-signal resume keywords
Fluent In Portuguese And EnglishExperience In ZendeskExperience In HubspotAdvanced Communication SkillsProactive And Self-Starter
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportPortfolio ManagementProcess DocumentationTicket Management
Soft Skills
Team PlayerCuriousHands-OnAgile
Tools & Technologies
ZendeskHubspotLinear
Industry Keywords
Customer ExperienceCustomer RetentionSupport Roles
About the role
Key responsibilities & impact- Provide Best in Class Support to our global portfolio
- Dedication to improving the customer experience, being the voice of the customer internally, and retaining as many customers as possible
- Manage and raise tickets with usage of Zendesk, Hubspot, Linear
- Incentive Spend increase to existing companies (Portfolio management)
- Document processes and improvements to the internal team
Requirements
What you’ll need- 2+ years of experience in support roles
- Mandatory - fluent in Portuguese and English, Spanish is a plus
- Preferable experience in Zendesk Platform /Hubspot
- Advanced communication skills (written and spoken)
- Curious about the details on how the business operates
- Self-starter, proactive and highly motivated
- Team player and very hands on
- Agile and able to pivot quickly with the changing environment