Central Scheduling Representative – Virtual Check In/Check Out

Jefferson

. Handle scheduling-related requests for patients and families using automated call distribution software and established protocols .

Posted 10/2/2026full-timePhiladelphia • Pennsylvania • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in scheduling and registration processes within a healthcare setting, utilizing electronic medical records (EMR) and automated call distribution software to ensure efficient patient access and support. Strong knowledge of medical terminology and ability to meet performance targets while providing excellent customer service.

Highest-signal resume keywords

Scheduling ExperienceElectronic Medical Record (EMR) ProficiencyMedical Terminology KnowledgeCall Center Software ExperienceBilingual Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SchedulingRegistrationMedical TerminologyTyping 35 WPMInsurance Eligibility Verification

Soft Skills

Customer ServiceTeam CollaborationCommunication

Tools & Technologies

Automated Call Distribution SoftwareCentral Scheduling Telephony Software

Certifications & Qualifications

High School Diploma/GED

Industry Keywords

Healthcare ServicesPatient AccessReferral CoordinationInsurance Requirements

About the role

Key responsibilities & impact

Handle scheduling-related requests for patients and families using automated call distribution software and established protocols
Schedule appointments and triage general inquiries
Direct callers to appropriate healthcare services
Support first-call resolution, registration accuracy, and access to Jefferson Health services
Schedule patient appointments and register patients across the Jefferson Health System
Use the electronic medical record (EMR) for scheduling, registration, appointment confirmation, demographic verification, insurance eligibility verification, inquiry resolution, and user support
Coordinate orders, referrals, and insurance requirements
Handle assigned call volume or digital requests using central scheduling telephony software
Maintain individual and team qualitative and quantitative performance targets
Interact with co-workers, visitors, and staff consistent with Jefferson values

Requirements

What you’ll need

1 year of previous related experience required
Proficient in the use of computers
Type 35 wpm
Knowledge of medical terminology and medical terminology used by insurance and managed care health plans
Bilingual skills a plus
High School Diploma/GED listed as preferred qualification
Ability to lift and carry 25 lbs.
Frequent sitting/standing
Frequent keyboard use

Benefits

Comp & perks

Medical insurance, including prescription coverage
Supplemental insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
Short- and long-term disability insurance
Flexible spending accounts
Retirement plans
Tuition assistance
Voluntary benefits with access to group insurance rates and discounts
Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
Medical insurance, including prescription coverage, for all colleagues including less-than-part-time, per diem, adjunct faculty, and Jeff Temps colleagues