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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient registration processes, third-party insurance coverage, and compliance with healthcare protocols while providing effective coaching and feedback to enhance team performance and patient experience.
Highest-signal resume keywords
Patient Registration ExperienceThird-Party Insurance KnowledgeEHR Application FamiliarityCoaching and Feedback SkillsCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient RegistrationInsurance Coverage KnowledgeAuthorization and Referral ManagementData Entry AccuracyPerformance Metrics Achievement
Soft Skills
Verbal CommunicationWritten CommunicationTeam CollaborationCoaching AbilityInterpersonal Skills
Tools & Technologies
Microsoft OfficeEPICCerner
Certifications & Qualifications
High School DiplomaGEDHFMA Certifications
Industry Keywords
Healthcare CompliancePatient ExperienceOutpatient RegistrationEmergency Department RegistrationWorkflow Updates
About the role
Key responsibilities & impact- Provide day-to-day support to Patient Access Representatives
- Act as a subject matter and technical expert
- Ensure staff provide a positive patient experience
- Train and educate staff to enter complete and accurate orders, demographic and insurance information, authorizations, referrals, and medical necessity information
- Ensure compliance with departmental and institutional protocols
- Communicate and collect out-of-pocket liability from patients
- Ensure timely, efficient, and accurate registration processes
- Keep current on insurance tip sheets and workflow updates
- Distribute daily work assignments
- Quality-assure a sample of registrations and provide feedback on deficiencies
- Coach staff and track performance improvement
- Backfill for staff during meal breaks and cover scheduled or unscheduled absences as needed
- Provide real-time coaching and feedback on workflow changes and quality errors
- Achieve individual and team performance metrics
- Maintain departmental standard wait times for door-to-doctor time
- Rotate assignments across all Patient Access points of service, including Outpatient Registration and the Emergency Department
- Interact with co-workers, visitors, staff, patients, families, clinical teams, and leadership consistent with Jefferson’s values
Requirements
What you’ll need- Required High School Diploma or GED
- 3 years of patient registration experience
- Knowledge of patient registration, third-party insurance coverage including managed care plans, benefits, authorizations/referrals, and coverage requirements
- Proficient with computers and Microsoft Office
- Familiarity with healthcare EHR applications such as EPIC and Cerner
- Ability to provide feedback and coaching
- Strong verbal and written communication skills
- Strong customer service skills
- Previous experience working in a physician’s office or hospital registration setting strongly preferred
- HFMA certifications preferred
Benefits
Comp & perks- Medical insurance including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life insurance
- AD&D insurance
- Short- and long-term disability insurance
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits with access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
- Medical insurance including prescription coverage for all colleagues, including less-than-part-time colleagues, per diem colleagues, adjunct faculty, and Jeff Temps