Patient Access Representative

Jefferson

. Register outpatient patients at all South Jersey hospitals .

Posted 11/6/2026part-timeCherry Hill • New Jersey • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration processes, insurance verification, and compliance with healthcare regulations while providing exceptional customer service and maintaining meticulous attention to detail.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationCustomer Service ExperienceAttention to DetailCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Demographic Information GatheringMedical Record ManagementInsurance Coverage VerificationCopayment CollectionMedicare Secondary Payer Questionnaire

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationCustomer Communication Practices

Tools & Technologies

RTEPhreesiaMicrosoft Office

Certifications & Qualifications

High School DiplomaGEDAssociate’s Degree in Healthcare or Business Administration (Preferred)

Industry Keywords

Outpatient RegistrationPatient AccessCompliance RequirementsPerformance MetricsMedical Assistance/Charity Care

About the role

Key responsibilities & impact

Register outpatient patients at all South Jersey hospitals
Provide a positive patient experience to patients and families
Search for and select the correct patient record
Gather complete and accurate demographic and insurance information
Identify uninsured patients for Medical Assistance/Charity Care evaluation
Retrieve orders, confirm medical necessity, and answer phones for outpatient visits
Gather workers’ compensation or auto insurance information from accident patients
Collect patient out-of-pocket liability and copayments
Verify insurance coverage and confirm referrals and authorizations are on file when required
Interact with co-workers, visitors, and staff consistent with Jefferson’s values
Request photo identification and insurance cards and scan copies
Assign medical record numbers to new Jefferson patients when needed
Complete Medicare Secondary Payer questionnaire interviews for Medicare patients
Use RTE, Phreesia, and payer websites to verify insurance coverage, benefits, and out-of-pocket liability
Complete activities according to departmental and institutional protocols
Meet regulatory and compliance requirements
Achieve individual and team performance metrics
Rotate assignments across Patient Access points of service, including Outpatient Registration and the Emergency Department

Requirements

What you’ll need

Required high school diploma or GED
Associate’s degree in healthcare or business administration preferred
Minimum 3 years of customer service experience in customer-facing roles for outpatient/admissions
Current Jefferson Seamless Access Representatives with a minimum of 1 year of experience will be considered as meeting the experience requirement
Proficient with computers and Microsoft Office
Strong verbal and written communication skills
Strong customer service skills and ability to use customer communication practices, tools, and techniques
Meticulous attention to detail

Benefits

Comp & perks

Medical insurance including prescription coverage
Supplemental insurance
Dental insurance
Vision insurance
Life and AD&D insurance
Short- and long-term disability insurance
Flexible spending accounts
Retirement plans
Tuition assistance
Voluntary benefits with group insurance rates and discounts
Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
Medical insurance including prescription coverage for all colleagues, including less-than-part-time and per diem colleagues