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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient processing activities, including check-in and check-out via EPIC, while ensuring adherence to HIPAA regulations and maintaining efficient patient flow. Strong communication skills are essential for interacting with patients, visitors, and staff to support a positive experience.
Highest-signal resume keywords
EPIC ProficiencyHIPAA CompliancePatient SchedulingData ProcessingMultitasking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Check-InPatient Check-OutAppointment SchedulingPre-CertificationInsurance Verification
Soft Skills
Courteous CommunicationPositive AttitudeTime Management
Certifications & Qualifications
HS Diploma or Equivalent
Industry Keywords
Patient FlowOtolaryngologyRegulatory ComplianceJefferson Values
About the role
Key responsibilities & impact- Process patient arrival and departure activities
- Process check-in and/or check-out and point-of-service activities via EPIC
- Schedule patient appointments via EPIC
- Obtain pre-certifications and/or pre-authorizations for procedures
- Verify insurance, referrals, and patient demographic information
- Maintain efficient patient flow and escalate patient or provider concerns
- Greet and interact with patients and visitors by phone or in person
- Interact with co-workers, visitors, and staff consistently with Jefferson values
- Adhere to HIPAA privacy and security requirements
- Perform other duties as assigned
- Travel to other Otolaryngology offices as required
Requirements
What you’ll need- HS Diploma or equivalent required
- Ability to communicate courteously with patients and/or visitors
- Willingness to provide and support a positive Jefferson Experience
- Ability to process and interpret data
- Ability to multitask while managing a time-sensitive workload
- Adherence to HIPAA privacy and security requirements
- Compliance with applicable federal, state, and local regulatory standards
- Travel to other Otolaryngology offices required: Abington, Cherry Hill, Yardley, and Center City
Benefits
Comp & perks- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life insurance
- AD&D insurance
- Short-term disability insurance
- Long-term disability insurance
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits with access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
- Medical insurance, including prescription coverage, available to all colleagues, including less-than-part-time colleagues