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Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Lead technical analysis, configuration, implementation, optimization, and maintenance of enterprise Telehealth care technologies
- Design and implement technical solutions aligned with enterprise architecture, clinical workflows, and operational objectives
- Maintain configuration standards across development, testing, and production environments
- Support lifecycle management of Telehealth technologies and associated hardware
- Evaluate and recommend improvements to reliability, performance, scalability, and user experience
- Develop work plans for upgrades, enhancements, and technology implementations
- Analyze recurring incidents and recommend corrective actions
- Document technical requirements, workflows, system functionality, and support procedures
- Collaborate on medium-sized Telehealth technology projects and system enhancements
- Participate in meetings with clinical, operational, vendor, and technical stakeholders
- Assist with project planning, resource estimates, implementation schedules, and risk identification
- Configure and maintain Telehealth applications and supporting technologies
- Design and execute workflow, user acceptance, integration, and performance testing
- Validate system functionality after upgrades, maintenance, and implementations
- Conduct technology audits to identify potential operational risks
- Provide remote technical support and respond onsite when operationally required
- Serve as a Tier 2/Tier 3 escalation resource for complex technical issues
- Respond to incidents, alerts, service requests, and tickets within established SLAs
- Troubleshoot patient login, provider connectivity, video quality, authentication, hardware, and application performance issues
- Perform advanced troubleshooting involving integrations, networking, audiovisual technologies, endpoint devices, identity management, and platform interoperability
- Coordinate issue resolution with IS&T, Epic, networking, cybersecurity, infrastructure teams, and external vendors
- Participate in a rotating on-call schedule supporting evenings, nights, weekends, and holidays
Requirements
What you’ll need- High School Diploma/GED
- 1 year application, implementation and support experience in addition to 5 years progressive experience in Information Services, or a combination of Information Services and direct Health Care experience, or large-scale implementation/upgrades
- Comprehensive test plan development
- Participation in a rotating enterprise on-call schedule including evenings, nights, weekends, and holidays
- Ability to provide remote and onsite support at any Jefferson Health enterprise location
- Preferred: Bachelor’s Degree in Computer Science or Healthcare
- Preferred: 3 years of direct applications build on current software version
- Preferred: 10 years progressive experience in Information Services or combination of Information Services and direct Health Care experience
- Information Technology and/or Healthcare Operations experience
- Implementation/upgrade support
- Applications planning, development and implementation
- Technical collaboration
- Strong oral and written communication skills
- Triaging on-call/DR/BC
- General technical knowledge of client-server administration and networking functions
- Project resource and budget management
- Ability to lift and carry 25 lbs.; frequent sitting/standing and keyboard use
Benefits
Comp & perks- Medical insurance including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life insurance
- AD&D insurance
- Short-term disability insurance
- Long-term disability insurance
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits with access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service