Site Service Specialist

JELD-WEN, Inc.

. Support and participate in the company’s safety and health program .

Posted 10/13/2026full-timeSpokane • Washington • United StatesJuniorMid-Level💰 $53,900 - $89,800 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical knowledge and problem-solving skills in field service and repair, with a focus on customer interaction and service quality. Proficient in managing schedules and completing service reports using Autodesk and ERP systems.

Highest-signal resume keywords

Field Service RepairCustomer InteractionAutodesk ProficiencyERP ExperienceTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Problem-SolvingService ReportingWindow RepairTechnical KnowledgeComputer Skills

Soft Skills

Interpersonal SkillsCommunication SkillsAbility to Work IndependentlyTime Management Skills

Tools & Technologies

SalesforceSharePoint

Certifications & Qualifications

High School DiplomaValid Driver’s License

Industry Keywords

Field ServiceSafety and Health ProgramService QualityManufacturing

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Support and participate in the company’s safety and health program
Report unsafe conditions immediately to appropriate supervision
Perform in-field service repairs, evaluations, and inspections according to specified processes
Create Service Reports after each service call and accurately describe completed work through Autodesk
Interact professionally with customers during potentially high-stress interactions
Manage schedules to arrive on-site with necessary tools and materials
Diagnose and report product faults and failures
Complete daily assigned service-office tasks
Complete the daily schedule/work sheet
Assist Coordinators with orders, tasks, and other assigned work
Help Coordinators maintain customer service quality and response times
Work as a service technician in field-service rotations 50% of the time and in the service office 50% of the time

Requirements

What you’ll need

High School Diploma or GED
Knowledge and application of basic problem-solving skills
Ability to learn quickly and work well independently
Excellent time management skills and ability to prioritize activities
Ability to provide sound design judgment and technical knowledge in a professional manner
Strong interpersonal skills and ability to effectively communicate verbally and in writing
Ability to perform multifaceted projects in conjunction with daily activities
Must enjoy working with your hands
Valid Driver’s License and clean driving record
2 years building or repairing windows in a manufacturing or field service role
Professional interactions with customers
2 years of experience with computer skills, including ERP, Salesforce, and SharePoint
Overtime may be required
Ability to work the specified service and service-office schedules
Ability to travel 50% of the time

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Basic life insurance
Up to 15 days’ vacation leave annually
Ten paid holidays throughout the calendar year
401k Retirement Savings Plan
Prescription Drug Plan
Flexible Spending Account (FSA)
Health Reimbursement Account (HRA)
Employee Assistance Program (EAP)
Tuition Reimbursement
Employee Discount Program
Competitive compensation and benefits packages