Site Service Specialist – Windows & Doors

JELD-WEN, Inc.

. Provide field service to non-core regions and surge capacity to core regions .

Posted 10/14/2026full-timeSpokane • Washington • United StatesJuniorMid-Level💰 $53,900 - $89,800 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical knowledge and problem-solving skills in field service roles, with a focus on customer interaction and safety compliance. Proficient in managing schedules and performing repairs while maintaining high standards of service quality.

Highest-signal resume keywords

Field Service ExperienceCustomer Interaction SkillsTechnical Knowledge in RepairsComputer Skills Including ERP and SalesforceTime Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Problem-Solving SkillsService Report CreationIn-Field Service RepairsWindows Building or RepairingTechnical KnowledgeSafety ComplianceDiagnosing Product FaultsMultifaceted Project Management

Soft Skills

Interpersonal SkillsEffective CommunicationAbility to Work IndependentlyAbility to Prioritize Activities

Tools & Technologies

AutodeskERP SystemsSalesforceSharePoint

Certifications & Qualifications

High School Diploma or GEDValid Driver’s License

Industry Keywords

Field ServiceManufacturingCustomer ServiceSafety and Health Program

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide field service to non-core regions and surge capacity to core regions
Travel as a service technician 50% of the time
Work in the service office 50% of the time
Support and participate in the company’s safety and health program
Report unsafe conditions immediately to appropriate supervision
Perform in-field service repairs, evaluations, and inspections according to specified processes
Create Service Reports after each service call and accurately describe completed work through Autodesk
Interact professionally with customers, including during potentially high-stress interactions
Manage schedules to arrive on-site with necessary tools and materials
Diagnose and report product faults and failures
Complete daily assigned tasks and schedule/work sheets
Assist Coordinators with orders, tasks, and other assigned work
Help Coordinators maintain customer service and response times

Requirements

What you’ll need

High School Diploma or GED
Knowledge and application of basic problem-solving skills
Ability to learn quickly and work well independently
Excellent time management skills and ability to prioritize activities
Ability to provide sound design judgment and technical knowledge in a professional manner
Strong interpersonal skills and ability to effectively communicate verbally and in writing
Ability to perform multifaceted projects alongside daily activities
Must enjoy working with your hands
Valid Driver’s License and clean driving record
2 years building or repairing windows in a manufacturing or field service role
Professional interactions with customers
2 years of experience with computer skills including ERP, Salesforce, and SharePoint
Willingness to travel 50% of the time
Ability to work scheduled rotations and overtime as required

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Basic life insurance
Up to 15 days’ vacation leave annually
Ten paid holidays annually
401k Retirement Savings Plan
Prescription Drug Plan
Flexible Spending Account (FSA)
Health Reimbursement Account (HRA)
Employee Assistance Program (EAP)
Tuition Reimbursement
Employee Discount Program
Competitive compensation and benefits packages