Warranty Assistant

JELD-WEN, Inc.

. Serve as the primary point of contact for end-users filing warranty claims .

Posted 11/10/2026full-timeGrinnell • Iowa • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing warranty claims and customer service interactions, ensuring timely resolution and customer satisfaction. Proficient in maintaining service records and utilizing ERP systems to streamline processes.

Highest-signal resume keywords

Warranty Claims ManagementCustomer Service ExperienceMicrosoft Office ProficiencyProblem Resolution SkillsERP Systems Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Records MaintenanceField Service Dispatch SchedulingQuote GenerationTroubleshootingParts Ordering

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationEscalation ManagementCustomer Relationship Management

Tools & Technologies

ERP SystemsCRMSAP

Certifications & Qualifications

Associate Degree

Industry Keywords

Manufacturing ProductsWarranty PoliciesService Parts OrdersCustomer Dissatisfaction Resolution

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the primary point of contact for end-users filing warranty claims
Acknowledge claims received via phone, fax, EPC, and email
Initiate and maintain accurate service records for qualifying incidents
Create service parts orders and chargeable service parts orders
Create and schedule field service dispatches
Inform customers of appointment dates
Generate and provide quotes for chargeable services
Troubleshoot and advise customers on service-related claims and product information
Maintain frequent communication with customers about claim progress
Ensure timely and satisfactory resolution of customer dissatisfaction
Maintain understanding of JELD-WEN warranties
Negotiate win/win scenarios for out-of-warranty service claims
Develop and maintain resources for identifying and ordering obsolete parts
Familiarize oneself with the history and progression of product lines
Perform other assigned duties

Requirements

What you’ll need

Associate degree from an accredited institution required; years of experience will be considered
2 - 3 years related experience and/or training
1 - 2 years Customer Service experience with manufacturing products
Intermediate skill in Microsoft Office applications
Ability to handle escalated customer service situations
Ability to manage escalations and resolve problems in a timely manner
Ability to quickly learn new software, systems, processes, and products
Strong verbal and written communication skills
ERP systems, CRM, or SAP experience a plus

Benefits

Comp & perks

Competitive compensation and benefits packages
Medical and dental
Generous leave policies
Retirement program