Warranty Coordinator

JELD-WEN, Inc.

. Serve as the primary point of contact for claims reporting customer dissatisfaction incidents initiated by Home Center partners .

Posted 9/23/2026full-timeGrinnell • Iowa • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer dissatisfaction incidents and warranty claims, with a strong focus on communication and relationship-building with customers and business partners. Proficient in utilizing software tools and maintaining accurate service records to ensure timely resolutions.

Highest-signal resume keywords

Warranty Claims ManagementCustomer Service ExperienceMicrosoft Office ProficiencyEscalation ResolutionJELD-WEN Product Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ReportingService Record MaintenanceField Service Dispatch SchedulingQuote GenerationTroubleshootingSOP WritingFast-Paced Environment Adaptability

Soft Skills

Advanced Communication SkillsRelationship BuildingProblem Solving

Tools & Technologies

TitanDoclinkSAP

Certifications & Qualifications

Bachelor’s Degree Preferred

Industry Keywords

Customer SatisfactionHome Center ChannelsService Part OrdersVirtual Remote Assistant

About the role

Key responsibilities & impact

Serve as the primary point of contact for claims reporting customer dissatisfaction incidents initiated by Home Center partners
Manage a specific region of dealer networks and communicate directly with customers
Initiate and maintain accurate service records for qualifying incidents
Create service part orders and chargeable service part orders
Create and schedule field service dispatches and inform customers of appointment dates
Generate quotes for chargeable services
Troubleshoot and advise customers on service-related issues and product information
Conduct Virtual Remote Assistant sessions
Communicate with customers, sales representatives, and business partners about claim progress
Ensure timely and satisfactory resolution of customer dissatisfaction incidents
Collaborate across business channels to provide timely customer satisfaction
Maintain understanding of Home Center Customer Channels and related procedures
Develop relationships with JELD-WEN call center contacts and key home center personnel
Work directly with the JELD-WEN sales team as necessary
Perform other assigned duties

Requirements

What you’ll need

Bachelor’s degree from an accredited institution preferred
Minimum of 3 years related experience and/or training in warranty claims in lieu of Bachelor’s degree
3 years customer service experience with demonstrated knowledge of JELD-WEN products or systems preferred
Advanced skill in Microsoft Office applications
Comprehensive knowledge of 2 or more product offerings
Ability to resolve escalated customer service situations
Ability to manage escalations and resolve problems in a timely manner
Ability to identify systematic issues and assist with writing an SOP
Demonstrated track record of working in a fast-paced environment
Ability to quickly learn new software, systems, or processes
Advanced verbal and written communication skills
Titan, Doclink, or SAP experience is a plus
Passion for providing an exceptional customer experience

Benefits

Comp & perks

Competitive compensation and benefits packages
Medical and dental benefits
Generous leave policies
Retirement program