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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in credit risk assessment, account management, and payment allocation processes while maintaining professional communication and collaboration with stakeholders. Proficient in utilizing Microsoft Dynamics 365 and Excel for reporting and analysis in a fast-paced credit control environment.
Highest-signal resume keywords
Credit Risk AssessmentAccount ManagementPayment AllocationMicrosoft Dynamics 365Excel Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Credit ControlAccount ReconciliationCash Collection PerformanceCredit Risk ReportingPayment Discrepancy InvestigationPortfolio ManagementProcess ImprovementAutomationData AnalysisVLOOKUP
Soft Skills
Organisational SkillsTime ManagementAnalytical SkillsProblem-Solving SkillsCommunication Skills
Tools & Technologies
Microsoft Dynamics 365Excel
Industry Keywords
Consumer GoodsProduct-Based IndustryHigh-Volume EnvironmentCustomer AccountsAged Debtors
About the role
Key responsibilities & impact- Perform credit risk assessments and provide input into customer credit decisions
- Proactively manage a portfolio of 300–400 customer accounts
- Ensure outstanding balances are collected on time
- Respond to customer account queries by phone and email
- Maintain clear and professional customer communication
- Investigate and resolve payment discrepancies and customer queries
- Allocate payments accurately
- Carry out regular account reconciliations
- Support reporting on aged debtors, cash collection performance and credit risk exposure
- Help drive process improvements and automation across the function
- Support the UK Wholesale business as a key contact and escalation point
- Work closely with sales, customer services and logistics
- Report directly to the UK Credit Control Manager
Requirements
What you’ll need- Minimum 2 years of experience in credit control in a consumer goods or product-based industry
- 2–3 years of experience in credit control, ideally in a fast-paced, high-volume environment
- Experience managing a large portfolio of customer accounts
- Strong understanding of complex payment allocation and account reconciliation processes
- Familiarity with Microsoft Dynamics 365
- Confidence using Excel, including VLOOKUPs and pivot tables
- Exposure to credit risk reporting and analysis
- Excellent organisational and time management skills
- Strong analytical and problem-solving skills
- Clear and professional written and verbal communication skills
- Excellent attention to detail and a high level of accuracy
- Proactive, solution-focused mindset and hands-on approach
- Collaborative approach and ability to work independently
- Customer-focused and professional approach
- Eagerness to learn and contribute to continuous improvement
Benefits
Comp & perks- Discretionary annual bonus scheme based on company and individual performance
- Private Medical Insurance through Vitality, including Optical and Dental cover
- Group Life Cover at 4 x basic salary
- 25 days paid holiday
- Hybrid working model with a minimum of three days a week in the office
- Employee Assistance Program through Health Assured
- Subsidised buffet-style breakfast and lunch prepared by a private chef on Mondays, Tuesdays and Thursdays
- Regular social and team events
- Contributory salary-sacrifice pension scheme through Scottish Widows, with 5% company and employee contributions
