Jellycat

Account Manager

• Manage a portfolio of distributor/retailer accounts as the first point of contact for general queries
• Determine internal ownership of queries and identify solutions
• Key orders accurately into the company system
• Maintain data integrity in company systems
• Liaise with supply chain to ensure timely delivery of orders
• Own retailer/distributor operational requirements
• Support Business Development Managers with account growth and annual budgets
• Manage and consolidate back orders for shipment
• Check stock and allocation across warehouses
• Send order confirmations and advise on stock availability
• Manage customer sample requests and check warehouse availability
• Maintain communication through weekly internal meetings, virtual customer meetings and range reviews
• Liaise with internal business functions and credit control
• Check and maintain customer data and provide regular updates to Account Managers
• Help train and guide new team members when required

Key Account Coordinator – ROW

Customer Support

• Answer and process incoming customer requests by phone and email according to Jellycat processes and internal KPIs
• Process and manage customer orders
• Make outgoing customer calls where appropriate to achieve satisfactory resolutions
• Handle customer requests proactively, flexibly, and positively
• Send weekly and monthly sales and backorder reports to Regional Sales Managers
• Discuss backorders and perform soft up-selling to maximise sales opportunities
• Manage outstanding orders
• Liaise with other departments for fast and effective order processing
• Liaise with the logistics team regarding post-delivery queries
• Develop relationships with new and existing customers and support customer retention
• Support product launches, tradeshows, sales teams, and agents where required
• Update and maintain customer information in internal systems

Customer Service Advisor – Wholesale, French Speaker

• Provide day-to-day support to UK and EU stock lists, agents, and sales teams
• Answer and process incoming customer requests by phone and email according to Jellycat processes and internal KPIs
• Process and manage customer orders
• Make outgoing customer calls where appropriate to achieve satisfactory resolutions
• Send weekly and monthly sales and backorder reports to Regional Sales Managers
• Discuss backorders and perform soft up-selling to maximise sales opportunities
• Manage outstanding orders
• Liaise with other departments for fast and effective order processing
• Liaise with the logistics team on post-delivery queries
• Develop relationships with new and existing customers and support customer retention
• Support product launches, tradeshows, sales teams, and agents as required
• Maintain customer information in internal systems

Customer Service Advisor – Wholesale, Christmas Temp

• Own and develop a portfolio of key accounts across the Australia and New Zealand market
• Build strong, long-term customer relationships as the primary commercial contact
• Create and deliver tailored account plans aligned with wider business objectives
• Identify opportunities to grow revenue, increase market presence, and strengthen account performance
• Manage customer enquiries and commercial opportunities proactively and promptly
• Collaborate with marketing, logistics, finance, and customer service teams to deliver an excellent customer experience
• Visit stores, conduct range reviews, and support customers in the field
• Represent Jellycat at trade shows and follow up on event-generated business opportunities
• Monitor market trends and customer needs to recommend product assortments and commercial actions
• Maintain accurate account records, track orders, and provide regular performance updates to management
• Work closely with the Commercial Team and Country Manager to deliver the regional commercial strategy

Key Account Manager

Sales

• Build solid, positive relationships with customers across the Northern and Eastern Europe region
• Maximise revenue opportunities
• Process customer orders accurately and manage back orders through to resolution
• Monitor stock availability and support stock allocation activities
• Communicate order confirmations, stock updates and delivery information to customers
• Provide regular updates on order status and back orders to customers and the Sales team
• Collaborate with internal teams to ensure orders are shipped accurately and on time
• Support the Sales team with administrative and coordination activities
• Prepare sales reports, data analysis and commercial insights to support decision-making
• Coordinate customer events, product launches and regional initiatives
• Maintain accurate customer records and information across internal systems

Key Account Coordinator – ROW

Customer Service Advisor – Wholesale, French Speaker

Customer Service Advisor – Wholesale, Christmas Temp

Key Account Manager

Sales Coordinator, Northern & Eastern Europe