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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service skills through effective communication and problem-solving abilities while managing customer interactions across various channels. Capable of achieving KPIs and adapting to a fast-paced environment to enhance customer experience.
Highest-signal resume keywords
Customer Service ExperienceEffective CommunicationProblem-Solving AbilityInterpersonal SkillsKPI Achievement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Positive AttitudeTeam CollaborationFlexibilityTask PrioritizationProfessional Writing
Industry Keywords
Customer InteractionsLive Chat SupportCustomer QueriesService QualityJellycat Experiences
About the role
Key responsibilities & impact- Manage customer interactions via phone, email, and live chat
- Provide exceptional service and resolve customer queries effectively
- Proactively communicate with customers regarding Jellycat activations, events, and resolutions
- Stay up to date with FAQ information regarding Jellycat Experiences
- Achieve KPIs including response times, resolution times, and customer satisfaction scores
- Monitor and prioritise daily tasks to meet deadlines and maintain service quality
- Provide feedback on recurring customer concerns to improve processes and customer experience
- Support team initiatives and adapt to changing priorities in a fast-paced environment
- Support the DTC team with web queries
Requirements
What you’ll need- Positive attitude to helping customers; previous customer service experience ideal
- Professional writing manner and ability to communicate effectively with customers
- Ability to pick things up quickly
- Excellent interpersonal skills and problem-solving ability
- Enjoy working as part of a team
- Ability to handle a busy workload during peak periods
- Ability to prioritise and be flexible
- Ability to work Monday–Sunday on a pro-rata basis, 37.5 hours per week
Benefits
Comp & perks- Discretionary annual bonus scheme based on company and individual performance
- Premium private medical insurance through Vitality, including optical and dental cover
- Group life cover at 4 x basic salary
- 25 days paid holiday
- Hybrid working model with a minimum of three days a week in the office
- Employee Assistance Program through Health Assured
- Subsidised buffet-style breakfast and lunch prepared by a private chef on Mondays, Tuesdays, and Thursdays
- Regular social and team events
- Contributory salary sacrifice pension scheme through Scottish Widows, with 5% company and 5% employee contributions