FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on relationship building and problem-solving. Proficient in managing customer orders and generating reports while maintaining high attention to detail and organizational skills.
Highest-signal resume keywords
Customer Service ExcellenceRelationship BuildingOrder ManagementMicrosoft Office ProficiencyD365 Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Order ProcessingReport GenerationSales ReportingBackorder ManagementSoft Up-Selling
Soft Skills
Clear CommunicationProblem SolvingAdaptabilityAttention to DetailOrganizational Skills
Tools & Technologies
D365ZendeskMicrosoft ExcelMicrosoft WordMicrosoft Outlook
Industry Keywords
B2B ExperienceLuxury Brand ExperienceCustomer RetentionContinuous ImprovementTradeshows Support
About the role
Key responsibilities & impact- Provide day-to-day support to UK and EU stock lists, agents, and sales teams
- Answer and process incoming customer requests by phone and email according to Jellycat processes and internal KPIs
- Process and manage customer orders
- Make outgoing customer calls where appropriate to achieve satisfactory resolutions
- Send weekly and monthly sales and backorder reports to Regional Sales Managers
- Discuss backorders and perform soft up-selling to maximise sales opportunities
- Manage outstanding orders
- Liaise with other departments for fast and effective order processing
- Liaise with the logistics team on post-delivery queries
- Develop relationships with new and existing customers and support customer retention
- Support product launches, tradeshows, sales teams, and agents as required
- Maintain customer information in internal systems
Requirements
What you’ll need- Minimum 2 years’ experience in a customer-facing role, ideally B2B
- Experience working for a luxury brand is desirable but not essential
- Clear spoken and written communication
- Proven experience maintaining a high level of customer service and relationship building
- Passion for customer service in line with Jellycat brand values
- Ability to build good relationships at all levels with a positive and flexible approach
- Ability to solve problems, use initiative, and remain open to continuous improvement and learning
- Positive, resilient, and adaptable to change
- Good working knowledge of Microsoft Office, including Excel, Word, and Outlook
- Excellent attention to detail and ability to work accurately
- Highly organised, with ability to manage multiple priorities under pressure
- Ability to generate and interpret reports
- Critical thinking
- Ideally experience using D365, Zendesk, or similar customer service systems
Benefits
Comp & perks- Discretionary annual bonus scheme based on company and individual performance
- Private Medical Insurance including Optical and Dental cover
- Group Life Cover at 4 x basic salary
- 25 days paid holiday
- Hybrid working with a minimum of three office days per week
- Employee Assistance Program through Health Assured
- Subsidised buffet-style breakfast and lunch from a private chef team
- Regular social and team events
- Contributory salary sacrifice pension scheme through Scottish Widows, with 5% company and employee contributions