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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and relationship management, with a strong focus on delivering a seamless customer experience and improving service standards. Proficient in managing orders and utilizing customer service and order management systems to support wholesale and retail operations.
Highest-signal resume keywords
Customer Service ExperienceOrder Management SystemsStrong Communication SkillsOrganizational SkillsProactive Problem Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceOrder FulfilmentAttention to DetailB2B Customer ExperienceMicrosoft ExcelMicrosoft Outlook
Soft Skills
Relationship BuildingCollaborationTime Management
Tools & Technologies
ERP SystemsOrder Management Systems
Industry Keywords
WholesaleRetailCustomer ExperienceSales Support
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Act as a primary point of contact for wholesale customers and retail partners
- Deliver a high standard of customer service across all customer interactions
- Manage orders from placement through to fulfilment, ensuring accuracy and efficiency
- Respond to enquiries relating to products, orders, deliveries and account information
- Build strong relationships with customers to support long-term partnerships
- Work closely with Sales, Supply Chain and other internal teams to resolve issues and improve service levels
- Monitor customer requirements and proactively identify solutions to support their needs
- Maintain accurate customer records and order information within internal systems
- Support the delivery of a seamless customer experience throughout the customer journey
- Contribute to continuous improvements in processes and service standards
Requirements
What you’ll need- Previous experience in a customer service, customer experience or sales support role
- Experience working with wholesale, retail or B2B customers
- Strong communication skills with the ability to build positive customer relationships
- Excellent organisational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Proactive and solutions-focused approach to problem solving
- Confidence working collaboratively with cross-functional teams
- Experience using customer service, ERP or order management systems
- Good commercial awareness and customer-centred thinking
- Strong Microsoft Office skills, particularly Excel and Outlook