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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in D365 Supply Chain Management, providing functional support and troubleshooting across procurement, inventory, and warehouse management. Capable of leading incident responses and collaborating with cross-functional teams to enhance supply chain processes.
Highest-signal resume keywords
D365 Supply Chain ManagementERP Application SupportEDI TroubleshootingSupply Chain Process KnowledgeMicrosoft Certified: Dynamics 365 Supply Chain Management Functional Consultant
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft Dynamics 365Supply Chain ManagementWarehouse ManagementSQLData Management FrameworkPower BIAzure Integration ServicesIncident ManagementConfiguration ChangesRegression Testing
Soft Skills
Strong Written CommunicationCoaching and Upskilling
Tools & Technologies
HaloITSMMicrosoft 365Entra ID
Certifications & Qualifications
Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant (MB-330)ITIL v4 Foundation
Industry Keywords
Procure-to-PayOrder-to-CashMulti-Entity ERPSLA ManagementCross-Functional Collaboration
Tech Stack
Tools & technologiesAzureERPITSMSQL
About the role
Key responsibilities & impact- Act as subject matter expert for D365 Supply Chain Management across the UK and US
- Provide specialist functional support for escalated issues
- Investigate and resolve complex issues across procurement, inventory, warehouse management, sales order processing, product and master data, transfers and shipping
- Identify root causes of recurring issues and drive permanent fixes with the business and managed service partner
- Monitor and troubleshoot EDI and integration flows, resolving failed or stuck messages
- Act as functional escalation point to the managed service partner
- Lead the functional response to Priority 1/major incidents affecting receiving, fulfilment or shipping
- Partner with Supply Chain, Warehouse, Customer Service and Finance teams in the UK and US
- Review and shape supply chain change and enhancement requests
- Provide functional design input, configuration and business impact assessments
- Plan and execute testing of fixes, configuration changes and Microsoft service updates
- Perform regression testing of key supply chain processes before release
- Coach and upskill the ERP Support Analyst and IT Service team
- Produce supply chain process guides and knowledge articles in HaloITSM
- Provide support across UK and US time zones, including regular work outside core hours
- Provide supply chain expertise for future D365 rollouts, including design, testing, go-live and hypercare
Requirements
What you’ll need- Proven experience in an ERP application support or functional consultant role
- Hands-on experience with Microsoft Dynamics 365 Supply Chain Management or Dynamics AX
- Strong functional knowledge of end-to-end supply chain processes, including procure-to-pay, order-to-cash, inventory and warehouse management, and product and master data management
- Experience with D365 Warehouse Management, including the Warehouse Management mobile app, highly desirable
- Understanding of D365 Supply Chain Management interactions with D365 Finance, including inventory costing, posting and invoice matching
- Experience supporting EDI and system integrations, including troubleshooting failed messages, batch jobs and the Data Management Framework
- Exposure to Azure Integration Services considered an advantage
- Experience supporting multi-entity, multi-region ERP environments, such as UK and US legal entities
- Experience using IT Service Management tools to manage incidents, requests and changes
- HaloITSM experience considered an advantage
- Experience working with third-party managed service or support partners, including escalation and SLA management
- Familiarity with D365 reporting and Power BI
- Working knowledge of SQL considered an advantage
- Familiarity with Microsoft 365 and Entra ID
- Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant (MB-330) and/or ITIL v4 Foundation certification would be an advantage
- Strong written communication skills, with ability to create clear user guides and explain technical issues in plain language
- Ability to provide support across UK and US time zones, including regular work outside core hours
Benefits
Comp & perks- Discretionary annual bonus scheme based on company and individual performance
- Private Medical Insurance through Vitality, including Optical and Dental cover
- Group Life Cover at 4 x basic salary
- 25 days paid holiday
- Hybrid working
- Employee Assistance Program through Health Assured
- Subsidised buffet-style breakfast and lunch prepared by a Private Chef
- Regular social and team events
- Contributory salary sacrifice pension scheme through Scottish Widows, with 5% company and employee contribution